Casualty Technical Sensitive Claims Handler

Ecclesiastical Insurance Group; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance provider in the UK is seeking a Casualty Technical Sensitive Claims Handler to join their Manchester office. This role requires proficiency in managing sensitive claims with empathy and integrity, adhering to established guidelines. Candidates must have an ACII/DIP qualification and strong analytical skills, with a commitment to customer care. The position offers a competitive salary and hybrid working arrangements, along with numerous employee benefits.

Benefits

Competitive salary

Hybrid working

Group Personal Pension - up to 12% employer contribution

Generous annual bonus scheme

25 days annual leave plus bank holidays

Health and wellbeing benefits

Annual charity grant

Volunteering day

Employee Assistance Programme

Full study support for professional qualifications

Access to virtual GP

Enhanced maternity and paternity pay

Qualifications

• Understanding of data protection and importance of confidentiality.
• In depth sensitive claims technical knowledge.
• Proven ability to analyse information and produce relevant reports.

Responsibilities

• Manage sensitive claims within own authority, adhering to technical guidelines and guiding principles.
• Deliver a proactive, supportive, and empathetic experience for customers.
• Identify and respond to complaints in accordance with company policy.

Skills

Data protection understanding

Sensitive claims technical knowledge

Stakeholder management

Analytical skills

Education

ACII / DIP / Solicitor / CILEx or equivalent

Job description

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Manchester or Gloucester

Job ref: 204328

About the role

Ecclesiastical Insurance, proudly part of the Benefact Group, are looking for a Casualty Technical Sensitive Claims Handler to join our Manchester or Gloucester office.

As a Casualty Technical Sensitive Claims Handler, you will proactively manage and settle sensitive claims within your own authority, in accordance with our Physical and Sexual Abuse Guiding Principles and Claims Handling Guidelines.

We are committed to handling all claims made by victims and survivors against the organisations we insure with sensitivity, empathy and integrity.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's top 50 Best Large Companies to Work For in 2024, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.

What you'll be doing

• Manage sensitive claims within own authority, adhering to technical guidelines and guiding principles.
• Apply the highest standards of care and empathy throughout, including best practise in file management and service delivery.
• Deliver a proactive, supportive, and empathetic experience for customers, victims, and survivors by working in partnership with lawyers, customers, and partners to achieve fair outcomes.
• Actively contribute and provide constructive feedback to the continuous development of our physical and sexual abuse handling philosophies.
• Identify and recognise own development needs, including technical CPD requirements.
• Act as referral point for colleagues, sharing expertise and seeking opportunities to coach others at all levels.
• Identify, respond to, and resolve complaints in accordance with company policy.
• Proactively identify fraud and apply our philosophy consistently across all cases.
• Operate within our governance framework and actively contribute to the Physical and Sexual Abuse Claims Council.

What you'll need to have

• Understanding of data protection and importance of confidentiality.
• ACII / DIP / Solicitor / CILEx or equivalent.
• In depth sensitive claims technical knowledge.
• Proven ability to analyse information and produce relevant reports.
• Experience of managing and influencing internal and external stakeholders, at all levels.

What makes you stand out

• The ability to build collaborative, productive relationships.
• Capable of acting as a coach to develop and empower others in a commercial setting.
• High levels of personal organisation and accuracy, with the ability to manage own workload.

What we offer

• A competitive salary - let's discuss it
• Hybrid working
• Group Personal Pension - up to 12% employer contribution
• Generous annual bonus scheme between 6% and 24%
• 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
• £200 annual personal grant to a charity of your choice
• Encouraged to take at least one volunteering day per year
• Employee Assistance Programme
• Full study support to gain professional qualifications
• Access to virtual GP
• Enhanced maternity and paternity pay

Hear from the hiring manager

“This is a meaningful opportunity to bring your experience of dealing with claims for victims and survivors of abuse into a specialist team that handles these sensitive cases with compassion, respect, and professionalism. We provide our handlers with dedicated training in trauma-informed approaches and well-being support. We’re looking for an ambitious, proactive, and empathetic professional who wants to influence how these cases are handled and build trusted relationships across all levels.”

About us

Ecclesiastical Insurance offer insurance with award-winning service across a broad range of specialisms, including faith, charity, heritage, education, art and private client, real estate and schemes, across Ireland, Canada and the UK.

As a business, we’ve been trusted to protect some of the UK’s best-loved and most iconic buildings for over a century, and we’re not standing still. We’re a forward thinking, energetic organisation entering new markets, with an ambition to double our size, because when we grow, we give back more.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade. Having given away £250 million since 2014, we have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.