Service Delivery Co-ordinator

Fluid Branding; Plymouth; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading branding agency based in Plymouth is seeking a dedicated professional for the role of Production Planner. The successful candidate will manage the order process with a focus on providing excellent customer service and ensuring quality control. Key qualifications include strong communication, attention to detail, and the ability to handle multiple priorities. This is a full-time, permanent position with opportunities for hybrid working.

Benefits

Birthday Day Off

Cycle to Work Scheme

Sick Pay for Employees with more than 1 year of service

20 Days Annual Leave annually, increasing with service

Company Pension Scheme

Qualifications

• At least 3 years experience in a production planning, customer service, or administrative role.
• Experience in the SaaS industry would be preferred but is optional.

Responsibilities

• Plan and manage the order process with the global supply chain.
• Provide excellent customer service for our clients.
• Keep order data up to date clearly.
• Communicate with internal stakeholders on issues.
• Manage logistics processing and fulfilment.

Skills

Professional communication ability

Attention to detail

Supplier relationship skills

Problem-solving skills

Time management

Project management

Customer service

Job description

Knowledge and Specific Job Skills Summary

• At least 3 years experience in a production planning, customer service or administrative role
• Clear and professional communication ability
• Excellent attention to detail
• Strong supplier relationship skills
• Knowledge of manufacturing methods and branding techniques
• Knowledge of standard quality control and product testing processes
• Shipping and courier booking processes (international & domestic)
• Data input and review skills
• Ability to use initiative to solve problems and provide solutions clearly
• Strong time management and project management skills
• Friendly, empathetic attitude

The role requires passion, concentration and drive to ensure that everything we do is a success. Applicants are required to have excellent attention to detail : we pride ourselves on the quality of deliverables, from an email to a client presentation. Accountability for each and every project managed; achieving this, especially when under pressure, will be a critical success factor for this role.

Key Accountabilities and Responsibilities

• Raise orders, plan and manage the order process with our global supply chain
• Provide excellent customer service and support for our clients
• Ensure order data is kept up to date in a clear and concise manner
• Keep our customers informed of the status of an order
• Communicate with internal stakeholders on issues
• Provide supplier performance feedback
• General administration of own work and digital workspace
• Managing domestic and international logistics processing and fulfilment with all parties
• Provide tailored customer support based on developmental, strategic, and global client requirements
• Handle customer complaints and problem orders in a calm and professional manner
• Remain vigilant and be proactive in problem solving for our clients
• Quality control and compliance processing
• Any additional responsibilities as advised by your line manager

Location

• Glasgow City Centre,
• Office-based during the probationary period with an option for a hybrid working
• Full Time, Permanent

Experience

• Previous co-ordinator duties in delivering projects
• Experience within the SaaS industry would be preferred but optional.

Benefits

• Birthday Day Off
• Access to Employee Assistance Programme
• Cycle to Work Scheme and Electric Vehicle lease scheme for employees
• Sick Pay for Employees with more than 1 year of service
• Enhanced Family Leave for employees with more than 2 years of service
• Free Annual Eye-Care Voucher
• Up to 2 Volunteering Days each year to support a cause of your choice
• 20 Days Annual Leave per year with an additional day of leave granted per each year of service completed up to a maximum of 25 days. Plus bank holidays and Holiday Buying and Selling scheme.
• Company Pension Scheme with standard contributions of 5% employee & 3% employer
• ‘Perks at Work’ discount scheme through Continuum Pension Provider
• Employee Referral Scheme
• Rewards Scheme with Birthday & Service Reward Points
• We're a certified B Corporation and a member of the UN Global Compact.
• Learning and Development investment
• We organise a bunch of social activities throughout the year including Christmas parties, an annual Bowling Tournament and get together for an Annual Conference