Complaints jobs in United Kingdom

Working Hours: Flexible (Part time / Full Time) - Monday to Friday between 8:00 am - 5:00 pm.

BENEFITS:

• Pension - 5% employer contribution based on qualified earnings.
• VIVUP - Supermarket & High Street Discounts & Employee Assistance Programme.
• Blue Light Card - Supermarket & High Street Discounts.
• Term Time Only.

The post holder will undertake clinical and administrative duties related to immunisation, mainly delivered on-site for primary and secondary school children and in community clinics.

• Work collaboratively to support the team, organization, and stakeholders to ensure smooth service delivery.
• Vaccinate 20 to 25 schoolchildren per hour during flu season.
• Promote and support the operation of the School Aged Immunisation Service.
• Support Programme Managers, Team Lead, and Clinical Lead as needed.
• Attend various sites as directed.
• Provide effective, evidence-based care to patients.
• Participate in clinical supervision and staff development.
• Report and monitor clinical incidents, near misses, and complaints per organizational policies.
• Participate in audits, recommend improvements, and share outcomes for learning.
• Maintain up-to-date records following policies and guidelines.
• Contribute actively to team meetings.
• Undertake Gillick Competency Assessments and obtain verbal consent from parents/caregivers.
• Perform other duties appropriate to the role.

Vaccination UK has been providing school immunisations since 2015, commissioned by NHS England, across various regions including North London and counties across England.

Our mission is to prevent disease and save lives through accessible, safe, and easy prevention and treatment.

The post holder will be responsible for clinical duties related to immunisation, mainly delivered on-site in schools for children in primary and secondary education and in community clinics.

Vaccinate 20 to 25 children per hour during flu season.

Collaborate with the team and stakeholders to ensure service continuity.

Support the operation of the School Aged Immunisation Service.

Support managers and leads.

Attend different sites as required.

Deliver competent, evidence-based care.

Participate in clinical supervision and staff development.

Ensure incidents and complaints are properly reported and managed.

Participate in audits and implement improvements.

Maintain accurate records.

Contribute to team meetings.

Undertake Gillick assessments and obtain verbal consent.

Carry out other duties as appropriate.

• Immunisations and proof of Hepatitis B, MMR & Varicella.
• Understanding of the Routine National Immunisation schedule.
• Knowledge of informed consent principles.
• Computer literacy, especially Excel.
• Effective written and verbal communication.
• Excellent organizational and time-management skills.
• Strong customer service and interpersonal skills.
• Assertiveness, teamwork, and critical thinking.
• Driving license required.
• Signed competencies for relevant vaccinations (Desirable).

• Registered nurses and midwives with the NMC.
• Nursing and/or Midwifery qualification.

• Registered healthcare professionals (NMC, GPhC, HCPC).
• Ongoing professional development evidence.
• Experience working within PGD frameworks.
• Understanding of the immunisation schedule.

This role requires a DBS check due to the Rehabilitation of Offenders Act (Exceptions Order) 1975, to verify any criminal convictions.