Customer Service & Sales Administrator

Reflect Recruitment Group; Grantham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency in Grantham is looking for a Customer Service & Sales Administrator to provide high levels of service to clients and manage key accounts. The successful candidate will have B2B sales experience and top-quality customer service skills. The role offers a competitive salary starting from £25,000 and includes several employee benefits, such as company events and a pension scheme.

Benefits

Casual dress

Company events

Company pension

Employee discount

Free On-site parking

Life insurance

Qualifications

• Years of experience providing top quality customer service.
• Ability to manage major accounts and negotiate effectively.
• Experience with CRM systems.

Responsibilities

• Nurturing and caring for Key Accounts.
• Handling customer phone calls and emails.
• Providing administrative support to all office functions.
• Logging enquiries and complaints in the CRM.
• Creating accurate quotations.
• Processing orders and taking payments.

Skills

B2B sales experience

Customer service skills

Data Entry skills

Microsoft package proficiency

Multitasking

Communication skills

Tools

NetSuite

Zoho

Job description

Would you like to join an expanding business?

Are you able to provide the highest levels of customer service?

Can you provide support and sales drive to a successful team?

Are you ready to nurture and build on key accounts?

We are looking for a Customer Service & Sales Administrator to join a local team that is expanding due to success.

You will be providing the highest level of service to some nationwide clients as well as private individuals who value the superior quality of products on offer.

In return, our client is offering a competitive basic salary from £25,000 (DOE). Full benefits are listed below.

The successful candidate will have:

• B2B sales experience.
• Years of experience providing top quality customer service.
• The ability to manage major accounts and negotiate to get the most out of every opportunity.
• Superb Data Entry skills. Accuracy is vital.

Responsibilities will involve, but are not restricted to:

• Nurturing and caring for Key Accounts.
• Take control of customer phone calls and emails and follow up.
• Provide administrative support to all office functions.
• Use the CRM to log enquiries, complaints and to identify and chase leads.
• Use the CRM to help produce key information for internal study.
• Create accurate quotations.
• Contact external suppliers and placing orders with them.
• Process orders and take payments.

Key Requirements & Essential Skills:

• IT skills, including Microsoft packages.
• Well organised and able to multitask.
• The ability to work to deadlines.
• Resilience and the ability to remain calm under pressure.
• Excellent communication and customer service skills.
• Enthusiastic team player with a can‑do attitude.
• Experience with NetSuite and/or Zoho would be an advantage.

In addition to your salary your benefits will include:

• Casual dress
• Company events
• Company pension
• Employee discount
• Free On‑site parking
• Life insurance

For more information, please contact Jon quoting J10390.

Reflect Recruitment Group is operating as Employment Agency under the Employment Agencies Act 1973