Complaints jobs in United Kingdom

Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do.

Hywel Dda University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.

We're seeking a motivated and dynamic Reception Supervisor to lead our busy Emergency Department reception team. This is a fantastic opportunity to play a key role at the heart of patient care, ensuring our front desk runs smoothly and efficiently.

• Lead and support reception staff, managing rotas, workload, and training.
• Ensure 24/7 readiness of the reception service, including major incident response.
• Act as a key communication link with hospital teams and external agencies.
• Handle sensitive information with discretion and professionalism.
• Coach and mentor staff to deliver compassionate service in challenging situations.
• Oversee recruitment, induction, appraisals, and staff development.
• Maintain accurate patient records, clinical notes, and data systems.
• Investigate complaints, incidents, and ensure compliance with Health Board policies.
• Drive service improvements, update procedures, and ensure Health & Safety standards.

• Excellent communication skills, empathy, and resilience.
• Experience in a front-line hospital reception environment.
• Proven leadership skills and the ability to thrive in a fast-paced environment.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences.

You will be able to find a full job description and person specification attached within the supporting documents.

Interviews will be held on 19.01.2026.

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties. We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Hywel Dda University Health Board operates a bilingual policy. All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.