Payroll Pensions Clerk

Opus People Solutions; Northampton; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A recruitment agency is seeking a Payroll Pensions Clerk to join the West Northamptonshire Council team. This hybrid role involves resolving pension queries and ensuring accurate data management. Ideal candidates should have strong data handling skills, excellent attention to detail, and previous experience in payroll or pensions. The position is for 12 weeks with the potential for extension, offering £14.88 per hour for 37 hours a week. Interviews via Teams scheduled for early January 2026.

Qualifications

• Experience in data handling and reconciliation.
• Ability to learn new systems quickly.
• Excellent attention to detail to spot data discrepancies.

Responsibilities

• Extract data from various sources for reconciliation and reporting.
• Resolve customer queries related to pensions.
• Log casework on workflow systems for operational services.

Skills

Data manipulation

High level of literacy and numeracy

Attention to detail

Organisational skills

Customer service

Team player

Experience in Payroll/Pensions

Job description

Payroll Pensions Clerk

Pay : £14.88 per hour, 37 hours per week, Mon-Fri

Location : Northampton, One Angel Square NN1 1ED - Hybrid after training.

Length : 12 weeks (potential for extension)

Opus People Solutions are recruiting on behalf of West Northamptonshire Council for Payroll Pensions Clerk to join their team to provide operational services within the HR & Payroll teams relating to pension queries for various schemes.

Your duties as Payroll Pensions Clerk will be to :

• Extract and manipulate data from a variety of sources including current and legacy systems to conduct reconciliation and monthly reports, ensuring accurate information is sent to internal and external stakeholders in line with the agreed processes and relevant legislation.
• Investigate and resolve customer queries, suggestions, compliments, and elevate any complaints in accordance with the relevant procedures.
• In conjunction with Pensions Payroll Team Lead highlight any changes in process behaviour that may be necessary by making recommendations and implementing agreed changes to improve efficiency.
• Ensure casework is appropriately logged on workflow systems to administer a variety of operational pensions services.
• Carry out investigation work to update and log historic missing service queries across all pension schemes.
• Work as part a team supporting your colleagues in the execution of their respective duties and deliver training to colleagues on new system processes.
• Embed customer service excellence within the team through contributing to the design of customer focused processes, active participation in conversations and own behaviours.
• Carry out any other duties which fall within the scope of this post.

Here are some of the skills, attributes and values we are looking for :

• Great with data and high level of literacy and numeracy
• Able to pick up and learn new systems quickly
• Excellent attention to detail and able to spot discrepancies within data
• Excellent organisation skills with ability to manage own time and prioritise tasks accordingly
• Great team player and customer service champion with
• Previous experience of working in Payroll and / or Pensions

Desirable :

• Experience of working in the public sector
• Experience and / or demonstrable knowledge of TPS / LGPS / NHS Pensions / FIRE Pensions

Interviews will be held via Teams, with expected start date of early January 2026.

If you're looking for your next role and would like to make a lasting impact within public sector, please apply today!