Complaints jobs in United Kingdom

Job Title: Trainee Property Relationship Manager

Location: Chandlers Ford Head Office, Office based role

Position Type: Full-time Mon-Friday 09:00 - 17:30

We are seeking a professional and customer centric individual to join our vibrant Property Management team as Trainee Property Relationship Manager. The key responsibility will be to assist in managing client, tenant and contractor relationships across a portfolio whilst developing the skills required to become a Property Relationship Manager.

This position presents an exciting opportunity within one of the most esteemed and growing estate agencies in the South. The role is ideal for individuals eager to learn and develop a long term career within the property industry. This role is based in Chandler's Ford and offers an OTE of £26,500 pa.

• Assist in managing daily property operations and tenant communications.
• Support leasing processes, inspections, and maintenance coordination.
• Maintain accurate records, reports, and CRM updates.
• Resolve basic tenant queries and elevate issues when required.
• Build positive relationships with landlords, tenants, contractors, and internal teams.
• Learn compliance requirements, leasing documents, and property management systems.
• Support financial tasks such as rent tracking, arrears follow-up, and invoice processing.
• Contribute to client service excellence and portfolio performance.
• Attend training sessions, shadow senior managers, and continuously develop property knowledge.

• Liaise with contractors, tenants and landlords to oversee property repairs, and ensure properties are maintained to high standards.
• Address tenant complaints promptly and enforce property standards and legislation.
• Arrange and book Property Inspections as and when required.
• Give feedback from Property inspections.
• Service of the relevant notices to end a tenancy or increase rental values.
• Ensure properties in your portfolio are legally compliant.

• Background in Customer Service beneficial.
• Understanding of the UK Lettings market advantageous.
• Strong communication and interpersonal skills.
• Customer-service focused.
• Organised and detail-oriented.
• Willingness to learn and adapt.
• Problem-solving mindset.
• Proficiency with digital systems / CRM.

Join our team and embark on a rewarding career journey in property management, where your skills and dedication will contribute to the success of our growing agency.