Complaints à United States

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Loveday & Co. offers over 100 years of combined experience in elderly care, healthcare and hospitality. Loveday is recognised as the premier provider of luxury care services in London/Surrey.

The Mission

We are passionately devoted to enhancing the lives of our members and their families. We blend our expertise in providing tailored, compassionate care, with world-class hospitality, to create an unrivalled culture of uncompromising excellence in everything we do. Based on the success of our award-winning first home in Chelsea Loveday, we are expanding across London with additional properties and innovative new services for seniors.

Scope

Loveday & Co. offers care services in both traditional care homes and specialised rehabilitation facilities. The Sous Chef is second-in-command to the Head Chef in the Loveday kitchen. They are responsible for food production and will assume the role of Head Chef in their absence. An important role in the kitchen, the Sous Chef ensures the smooth day-to-day running of food preparation and working practices. They are responsible for maintaining the highest standards of the members' dining experience and for the personal development of the Chef de Partie.

Reward Package

• Access to our Employee Assistance Programme
• Health Care Cash Plan/Private Health insurance
• Company pension plan
• Access to Perkbox, discounts platform
• Opportunities for Training & Development
• Discretionary bonus
• Employee Recognition Programmes
• Scope for progression and promotion within the company as we grow from one Care Home to the development and subsequent opening of four new homes in London.

Main Duties and Responsibilities

• Support the Head Chef and Front of House Team to manage and deliver all catering services throughout the home, ensuring member choice, dignity, confidentiality and safety are maintained.
• Assist with catering management, providing the Head Chef with required reports.
• Engage in supervision, including quarterly one-to-one meetings and annual performance reviews, to maintain professional knowledge and competency.
• Ensure equipment checks are performed regularly, liaising with the Maintenance Coordinator, and report faults promptly.
• Comply with audit and feedback systems to monitor the quality of menus and services.
• Support cost-effective stock control systems to minimise waste.
• Provide feedback on suppliers and services, address complaints promptly, and report issues to the Head Chef.
• Develop effective working relationships with team members to ensure cost-effective, chargeable services for members, reporting any shortfalls.
• Ensure all legislative guidelines are met.
• Work with the Head Chef to develop and review menus regularly, considering seasonal changes and sourcing local produce where possible.
• Prepare special diet meals and nutritional foods promptly and in accordance with mealtimes.
• Meet with members and department heads to discuss catering needs, including cultural and religious dietary preferences.
• Perform any other tasks reasonably assigned.

In line with the Asylum & Immigration Act 1996, all applicants must be eligible to work in the UK or obtain permits prior to application. Evidence of eligibility will be required during recruitment.

Loveday & Co is an equal opportunities employer and encourages applications regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Working variable hours (rota basis), including evenings and weekends. The ideal candidate will be punctual, hardworking, quick to learn, attentive to detail, and possess excellent communication skills, an outgoing personality, a positive work ethic, good physical stamina, and mobility.