Health Claims Handler

International Medical; Redhill; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

A leading global medical insurance company is seeking a detail-oriented Health Claims Handler to join their hybrid team. This role involves processing claims, communicating with members and providers, and ensuring accuracy and efficiency in every claim. Ideal candidates should have strong communication skills and a background in healthcare or insurance. The position offers a competitive salary of £26,000 – £28,500 and various employee benefits including 22 days leave plus bank holidays and hybrid working options.

Benefits

Hybrid Working Options

22 Days Leave + 9 Bank Holidays

Birthday Day Off

Diverse & Inclusive Culture

Internal Promotion Opportunities

Qualifications

• Experience in healthcare, travel, or medical claims is preferred.
• Familiarity with private or international medical insurance is a plus.
• Strong communication in English, knowledge of German or Spanish is beneficial.

Responsibilities

• Review and process claims as per policy terms.
• Communicate effectively with members and providers.
• Ensure medical standards are met and costs are reasonable.
• Respond to inquiries with empathy and professionalism.
• Maintain accurate documentation and manage the workload.

Skills

High attention to detail

Strong numerical accuracy

Excellent communication skills

Professional under pressure

Proficient in Microsoft Office

Critical thinking

Problem-solving mindset

Ability to manage workloads independently

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

🌍 Join a Global Leader in Medical Insurance

Become Our New Health Claims Handler at IMG!

At IMG , we’re proud to be pioneers in international medical insurance—supporting travellers, expats, businesses, and adventure‑seekers every minute of every day. Now, we’re looking for a detail‑oriented and compassionate Health Claims Handler to join our growing team and help us deliver peace of mind to our global members.

📍 Location : Surrey Office – Hybrid working model with 1 in every 5 days spent in the office.

📄 Contract Type : Full‑Time, Permanent

💰 Salary : £26,000 – £28,500 (Based on Experience)

💡 Why This Role Is a Game‑Changer

As a Health Claims Handler , you’ll be the trusted point of contact for our members navigating international medical claims. From initial notification to final reimbursement, you’ll ensure every claim is handled with care, accuracy, and efficiency.

You’ll work closely with our Medical and Preauthorisation teams, assess coverage, liaise with providers, and deliver exceptional service across phone, email, and digital platforms. If you thrive in a fast‑paced environment and love helping people, this is your moment to shine.

🗓 What You’ll Be Doing

• Review and process claims in line with policy terms, ensuring timely and accurate outcomes.
• Communicate with members, providers, underwriters, and internal teams to resolve queries and provide updates.
• Ensure treatments meet accepted medical standards and costs are reasonable and customary.
• Respond to inbound calls, emails, and digital messages with empathy and professionalism.
• Maintain accurate documentation and manage your workload effectively.
• Escalate complex cases, potential fraud, or complaints to the appropriate teams.
• Contribute to process improvements and help shape the future of our claims operations.

🎯 What We’re Looking For

Essential Skills :

• High attention to detail and strong numerical accuracy.
• Excellent communication skills—both written and verbal.
• Calm, diplomatic, and professional under pressure.
• Proficient in Microsoft Office (Outlook, Word, Excel, Teams).
• Critical thinking and problem-solving mindset.
• Ability to manage workloads independently and within a team.

Preferred Experience :

• Background in healthcare, travel, medical, pet, or personal accident claims.
• Familiarity with private or international medical insurance.
• Experience managing claim reserves and producing claims reports.
• Language skills (especially German or Spanish) are a plus!

🎁 What We Offer

• Hybrid Working Options
• Internal Promotion Opportunities
• Diverse & Inclusive Culture
• Birthday Day Off + Christmas Eve Off
• 22 Days Leave + 9 Bank Holidays (rising to 30 days)
• Summer & Christmas Parties
• Surprise Rewards (Yes, even Beyoncé tickets!)
• Employee of the Month / Year Awards
• 2 Volunteer Days Annually

🚀 Ready to Make a Global Impact?

Whether you're starting out or bringing years of experience, IMG is where your career can thrive. We’ll support your growth with expert training, a collaborative team, and opportunities to make a difference.

Apply now and be part of something bigger.

At IMG, we don’t just process claims—we deliver peace of mind.

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.