Luggage Porter - Concierge - Jumeirah Carlton Tower

Jumeirah; City of Westminster; On-site; GBP 24,000 - 30,000; Full time

Job summary

A luxury hotel in London is seeking a proactive Concierge staff member to maintain high service standards. Responsibilities include overseeing luggage areas, handling guest requests, and ensuring safety protocols. The ideal candidate should have at least one year of experience in hospitality and possess strong customer service skills. If you hold a valid UK driving license and have a keen eye for detail, we invite you to apply for this position and be part of a world-class team.

Benefits

Colleague discounts on food and beverages

Health care and insurance benefits

Competitive salary plus service charge

Meals on duty

Access to Learning & Development programs

Qualifications

• Must have a current UK driving license.
• Minimum one year experience in a similar role within hospitality.
• Strong customer service skills to meet guests' needs.

Responsibilities

• Tidy luggage area and Concierge desk as needed.
• Man the telephone switchboard when required.
• Ensure requests at the Concierge desk are handled professionally.

Skills

Customer service skills

Independent work ability

Attention to detail

Luggage handling procedures

Education

UK driving license

1+ years experience in hospitality

Job description

Job Responsibilities

• To tidy the luggage area and Concierge desk as required.
• To man the Telephone main switchboard as and when required.
• To ensure all requests are the Concierge desk are handled in a professional and courteous manner.
• To assist in the Security of the hotel by reporting any suspicious persons or happenings.
• To ensure a proper handover is prepared for the morning shift.
• To deliver extra beds, turndown beds and clean rooms as requested by your line manager.
• To park cars safely when required and issue correct dockets with all details provided as blank filled in.
• To prepare the Banqueting Boards and assist in directing guests to functions.
• Is fully aware of his/ her work schedule and ensures adequate notice is given with circumstances when he/ she is prevented from adhering to the schedule.
• Reports any incidents, complaints, suspicious persons or safety hazards immediately.

Qualifications and Experience

• Must have UK driving license.
• Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
• Strong customer service skills with the ability to provide personalized service to discerning guests, ensuring their needs are met with efficiency and professionalism.
• Familiarity with luggage handling procedures, including proper lifting techniques and care for guests' belongings, to maintain the hotel's high standards of service.
• Ability to work independently and handle multiple tasks simultaneously in a fast-paced environment, while maintaining attention to detail and upholding the hotel's brand reputation.

About Jumeirah and the hotel

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 28 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity. Situated in the heart of Knightsbridge, one of London's most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city's largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens., Be the star of your own show. Careers are made at Jumeirah, with opportunities for you to grow within the luxury hospitality industry. At Jumeirah, you will work with world class hoteliers, experience unparalleled career opportunities, enjoy a high-performing team environment and have the chance to gain deep expertise. Situated in the heart of Knightsbridge, one of London's most exclusive neighborhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury., For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise. Its award winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 28 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

About the Benefits

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Competitive salary + excellent service charge
• Extra holiday for significant Birthdays (21.30.40. etc.)
• Jumeirah perks website access - discount
• Dry cleaning of uniform or Business attire
• Meals on duty, Besides generous F&B benefits and reduced hotel rates across our hotels globally, our roles have excellent employee benefits making them attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. These include…
• Competitive salary + excellent incentive scheme
• Private medical insurance
• Life insurance
• Extra holiday for significant Birthdays (21.30.40. etc.)
• Jumeirah perks website access - discount
• F&B and Spa treatment discount
• One and a half times pay for work during bank holidays
• Dry cleaning of uniform or Business attire
• Meals on duty
• Employee assistance programs
• Wellness benefits - Chiropodist, Flu jabs, and more!
• Taxi service after hours
• Social events & recognitions programs
• Ongoing training & development
• Wedding/Baby gift
• Company sick pay
• Travel card season ticket loan
• Cycle scheme
• Internal transfer scheme
• Eye test and discount for VDU users
• Dental cash back plan
• External transfer scheme