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5,659

Complaints jobs in United Kingdom

Supervisor - Isle of Man (Part-Time, 16-24hr)

Supervisor - Isle of Man (Part-Time, 16-24hr)
PANDORA
United Kingdom
GBP 24,000 - 32,000
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Prada Client Advisor WRTW, Selfridges

Prada Client Advisor WRTW, Selfridges
PRADA
London
GBP 25,000 - 35,000

Prada Client Advisor Home, Harrods

Prada Client Advisor Home, Harrods
PRADA
London
GBP 30,000 - 45,000

Miu Miu - Client Advisor Arabic Speaker - Harrods

Miu Miu - Client Advisor Arabic Speaker - Harrods
PRADA
London
GBP 25,000 - 35,000

Miu Miu - Client Advisor Russian Speaker - Harrods

Miu Miu - Client Advisor Russian Speaker - Harrods
PRADA
London
GBP 20,000 - 40,000
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Site Supervisor - FRA

Site Supervisor - FRA
Howells Solutions Limited
United Kingdom
GBP 38,000 - 40,000

Shift Manager

Shift Manager
Five Guys
England
GBP 25,000 - 32,000

Control System Engineer

Control System Engineer
Clear Engineering Recruitment
Slough
GBP 45,000 - 55,000
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Assistant Manager

Assistant Manager
JD GROUP
London
GBP 30,000 - 40,000

Assistant Manager

Assistant Manager
MUJI
London
GBP 30,000 - 42,000

Occupational Health Clinical Manager

Occupational Health Clinical Manager
RPS Group Limited
Milton Keynes
GBP 40,000 - 60,000

Building Safety Manager

Building Safety Manager
Focus Resourcing
London
GBP 45,000 - 48,000

Picker

Picker
Booker Group
Oxford
GBP 40,000 - 60,000

32hr Supervisor, Kids Footwear, Selfridges Trafford

32hr Supervisor, Kids Footwear, Selfridges Trafford
KURT GEIGER
Stretford
GBP 25,000 - 45,000

Picker

Picker
Booker Group
United Kingdom
GBP 40,000 - 60,000

Customer Ops and Compliance Executive

Customer Ops and Compliance Executive
BRIGHTERBOX
London
GBP 25,000 - 35,000

Claims Technician

Claims Technician
Adjusting Appointments Limited
Lancashire
GBP 30,000 - 40,000

Maintenance Engineer

Maintenance Engineer
Virgin Active
Salford
GBP 25,000 - 35,000

Environmental Support & Enforcement Officer

Environmental Support & Enforcement Officer
Waste Investigations Support & Enforcement Ltd
West Midlands Combined Authority
GBP 80,000 - 100,000

Team Coach Level 3

Team Coach Level 3
JD GROUP
Nottingham
GBP 22,000 - 30,000

Front Office Team Leader

Front Office Team Leader
IBIS
Manchester
GBP 25,000 - 35,000

Actions Against Public Authorities - Solicitor / Director

Actions Against Public Authorities - Solicitor / Director
Gemini Recruitment
Barnard Castle
GBP 45,000 - 60,000

Advanced Clinical Practitioner

Advanced Clinical Practitioner
Medway Community Healthcare NHS Foundation Trust
England
GBP 40,000 - 55,000

Miu Miu Client Advisor Shoes, Bond Street

Miu Miu Client Advisor Shoes, Bond Street
PRADA
London
GBP 30,000 - 40,000

Scheme Manager

Scheme Manager
Blue Octopus
Trowbridge
GBP 10,000 - 13,000

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Supervisor - Isle of Man (Part-Time, 16-24hr)

PANDORA
United Kingdom
GBP 24,000 - 32,000
Job description

Competitive hourly rate of pay, monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved), generous employee discount, annual jewellery uniform allowance and other excellent benefits!

We are currently seeking a pro-active, results driven supervisor to join the team in our store. If you thrive on taking the lead on retail operations, inspiring a high performing team to beat their targets and provide a world-class service, then we'd love to have you join us!

In the UK, we are very proud to have recently been recognised in the Sunday Times 'Best Places to Work 2023', one of only 11 in the 'very large' employers category.

The role

The supervisor is our brand ambassador and in this role, you will over-see the running of the busy sales floor, motivating the team of sales assistants to drive sales and excel in customer service and support them in creating special memories for our customers.

Enjoying a fast-paced, sometimes high-pressured retail environment is essential. Day to day, you will share your Pandora product knowledge with the wider team, run shop floor coaching sessions to unlock the team's sales potential, and make sure store operations are running smoothly. Supervisors will lead by example, so will be set their own personal KPIs and sales targets.

What to expect from the role

Sales floor

  • Hold the daily team briefs, sharing store's KPIs, and motivate the team in beating these
  • Perform store walks; understand the importance of commerciality and how this shapes the visual merchandising in store
  • Monitor store sales figures
  • Handle serious complaints that have been escalated
Personal sales

  • Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV and productivity
  • Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals personalities and needs
Store operations

  • Act as key holder for the store and ensure the relevant store opening/closure procedure is actioned
  • Cashing up and reconciling the till systems
  • Assist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required
  • Assisting with product and POS deliveries; unloading and storing in the correct spaces in store
  • Operating the till system, handling financial transactions including returns and exchanges, and anything escalated by the wider team
  • Always being alert while on the shop floor and following company security policies and procedures, to keep the wider team and customers safe
The successful candidate

Our supervisors are the ambassadors of the Pandora brand. Therefore, the ideal candidate will be a highly capable individual and a passionate team player who will confidently support their team to provide an unforgettable Pandora in-store experience.

Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior sales assistant, or current supervisor looking for your next challenge then this could be the opportunity for you. We look for people who demonstrate the ability to apply our company core values of dreaming, daring, caring and delivering in their role.

An ideal candidate will have:

  • Proven experience in driving sales and profitability in store
  • A passion for driving a culture of exemplary customer service
  • Strong communication skills in order to establish and coach a high performing team
  • The ability to be adaptable and flexible to changing business needs
  • A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values
  • A well-presented appearance with a taste for desirable products and a passion for retail
Why work with us?

Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.

Our generous benefits package includes:

  • A competitive hourly rate of pay
  • Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!)
  • A generous annual jewellery uniform allowance that you can spend on jewellery to express yourself and your individuality!
  • Generous employee discount
  • Access to our online benefits platform with plentiful retail, hospitality and entertainment discounts
  • Free support for you and your loved ones through 'Retail Trust' on all things health and wellbeing, financial advice, legal aid and lots more
  • Parties, incentives and gifts throughout the year
If you are looking for a new challenge and feel you have the relevant skills then don't miss out! Please click apply to submit your application.

Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.

*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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