IT Technician

Red Recruitment Solutions; Shrewsbury; On-site; GBP 22,000 - 28,000; Full time

Job summary

A specialist recruitment agency is looking for an IT Technician to provide technical support for users both onsite and remotely. The role requires hands-on experience in troubleshooting hardware and software issues, and the capability to manage support requests effectively. Successful candidates will offer proactive solutions and ensure adherence to IT standards. This is a full-time, permanent position with a competitive salary ranging from £22,000 to £28,000 based on experience, providing further opportunities for career growth.

Qualifications

• Experience in providing technical support for hardware and software.
• Ability to work independently and manage multiple issues.
• Familiarity with asset and inventory management.

Responsibilities

• Provide first line support for all users.
• Take ownership of user problems and ensure resolutions.
• Maintain IT equipment and manage software deployments.
• Ensure documentation of site configuration and user accounts.

Skills

Technical support skills

Problem-solving aptitude

Communication skills

Tools

Helpdesk software

Remote support tools

Job description

Our client based on the outskirts of Shrewsbury requires an IT technician to join their growing organisation.

The successful candidate will provide hands-on technical support to onsite employees and remotely assist employees across the world. Reporting to the IT manager, the role will involve working closely with Group colleagues around the world to implement, maintain and enhance a broad spectrum of technology solutions in support of business objectives.

The IT Technician will be proactive in their efforts and will possess the technical experience and aptitude to work on multiple levels of the technology stack (infrastructure, operating system, application), and with a wide variety of hardware/software solutions which can include working additional hours an independently if necessary.

Key Responsibilities

• To provide a First Line support for software and hardware fault resolution for all users.
• Taking ownership of user problems and being pro‑active when dealing with user issues.
• Use the in‑house helpdesk system to prioritise and respond to user support requests ensuring that every effort is made to meet targets.
• Ensuring adherence to the IT department standards and service level agreements in relation to external vendor support.
• To carry out execution of change management requests as required (which does include out of hours work)
• Installation, maintenance and support of IT equipment including (but not restricted to) laptops, telecoms equipment, printers, scanners, workstations and servers.
• Deployment of new hardware and software assets based on the IT department standards.
• Asset and Inventory management including checks / audits in line with company standards.
• Creation and maintenance of all user logon accounts, access control / permissions.
• To ensure regional site configuration information is accurate and up to date at all times.
• The decommissioning and disposal of obsolete equipment and the roll out of new IT equipment and systems.
• Installation, Move and Addition services in relation to IT equipment on business sites.
• Remote support using software support tools or desk side support where necessary.
• Analyses IT Requests proposals; ensures correct prioritisation and approvals are in place.
• Acts as a point of reference for questions, problems, suggestions, and complaints with regard to IT Requests.
• Evaluate and recommends methods and tools for streamlining and improving the business process.
• Administration and Support of Third party & bespoke in‑house software.
• To carry out ad‑Hoc requests as and when required.

This is a full‑time permanent role offering a salary between £22,000 - £28,000 per annum DOE which can offer further opportunities for progression.

If you would like to apply for this role, please send your CV to James at Red Recruitment Solutions today!

*We aim to reply to all applications within 48 hours. By applying for this position you give your consent for us to keep your CV for up to 3 months. In the event that you have been unsuccessful for this position, we will retain your details should anything else suitable become available. Please request in writing should you not wish us to retain your details for this purpose. Your details will not be shared with any third party without your express permission.