Complaints à Grande-Bretagne

We are seeking an experienced Payroll Manager to lead and develop a busy Payroll Administration team within a Payroll & HR Consultancy. In this senior role, you will be responsible for ensuring the accurate and timely delivery of multiple client payrolls, while maintaining the highest standards of service for their diverse client base.

You will play a key part in driving process improvements, enhancing operational efficiency, and supporting the professional growth of your team. As a role model and leader, you will provide coaching, guidance, and strong operational oversight, ensuring full compliance with legislation and industry best practice. This is a fast-paced, client-focused environment where exceptional organisation, communication, and leadership skills are essential.

• Lead, mentor, train and support payroll team members to build capability and confidence.
• Allocate team workloads effectively, ensuring deadlines are met and operations run smoothly.
• Conduct performance appraisals, set development plans, and monitor progress against objectives.
• Support recruitment, onboarding and communication of updates to the team.

• Ensure payroll processes are controlled, compliant, and regularly reviewed for accuracy and improvement.
• Monitor daily operations, producing KPI reports including resource utilisation, team costs, revenues and cost-per-payslip.
• Promote adoption of new tools, systems, and processes to improve efficiency.
• Oversee GDPR compliance and ensure secure handling of sensitive information.

• Act as a key contact for clients, leading meetings, resolving issues and building strong relationships.
• Ensure client satisfaction, maintaining and increasing the Net Promoter Score (NPS 30+).
• Work with Migration and Implementation teams to support a smooth client journey and handover.

• Ensure payroll delivery aligns with statutory requirements, pension scheme rules, and HMRC legislation.
• Maintain accurate operational databases and payroll system records.
• Support audit activity and ensure adherence to internal and external compliance standards including ISO 27001.

• A role model with a high level of professionalism and strong work ethic.
• Exceptional team player with the ability to motivate, guide, and inspire others daily.
• Highly resilient and calm under pressure in a fast-paced environment.
• Strong organisational, planning, and workload management skills.
• Excellent communication, training and mentoring abilities.
• Empathetic, patient and capable of working autonomously when required.

• Payroll experience with strong technical knowledge.
• Proven experience training, developing and mentoring colleagues.
• Previous management experience in a payroll bureau is desirable but not essential.
• Strong understanding of HMRC legislation, statutory payments, pensions and auto-enrolment.
• Experience handling client complaints and collaborating across teams.
• Advanced knowledge of payroll systems and court orders.
• Strong Microsoft Office skills, including high proficiency in Excel and numeracy.

• Monday – Friday (37.5 hours)

• Hybrid available (3 days in person and 2 days WFH)
• Competitive salary package.
• Professional development and training opportunities.
• Supportive and collaborative working environment.
• Opportunities to contribute to process improvements and organisational growth.
• Employee benefits in line with company policy

If you are interested, please get in touch ASAP or if this is not the exact role you are searching for, please do not hesitate to contact me directly to discuss other opportunities.

Disclaimer – Oasis Business Personnel strives to be an equal opportunities employer and is committed to treating all applicants alike. Oasis Business Personnel does not treat any individual on grounds of sex, age, colour, marital status, race, nationality or ethnic or national origin, religion, sexual orientation, disability or membership or non-membership of a trade union, less favourably than others. All vacancies advertised are open to all ages.