Complaints à Grande-Bretagne

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An excellent opportunity has arisen in Leicester for a positive and eager-to-learn individual to join us as an Account Manager.

Our client is a leading supplier of automotive point of sale items for the used car market. With over 35 years of experience, they offer a range of stock products, bespoke manufacturing, and in-house creative design services for customized products. They serve motor manufacturers, dealership groups, franchised and independent dealers, and finance companies.

As an Account Manager, your key responsibilities will include:

• Building strong relationships with new and existing customers
• Understanding customer needs and recommending suitable products
• Initiating sales via phone and email from the existing customer database
• Following up with emails and calls to maintain relationships
• Handling complaints or objections professionally
• Entering customer orders accurately into the system
• Gathering all necessary information for order processing, such as purchase orders, invoice and delivery addresses
• Performing ad-hoc tasks as required

To succeed as an Account Manager, it is desirable to have experience in account management, sales, or customer service, and a desire to develop further in this diverse role. You should also possess:

• Customer focus and a genuine desire to satisfy customers
• Keen to learn and develop
• IT literacy, especially Microsoft Office (Outlook, Word, Excel)
• Strong attention to detail and accuracy
• A positive and friendly attitude
• Effective communication skills with colleagues and customers
• Organizational and punctuality skills
• Ability to follow instructions
• Professional and confident telephone manner

Our client offers a long-term career opportunity and an integral role within the company. The working hours are 8am to 5pm Monday to Thursday and 8am to 3pm on Fridays. The position offers a competitive salary of £11 to £13 per hour (approximately £23,000 to £27,000 annually) along with benefits.