Customer Service Advisor

Red Recruitment; Gloucester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor to join their team in Gloucester, supporting customers with financial services products. The role offers a salary up to £30,000 annually and includes various benefits such as private medical insurance and a company pension plan. Successful candidates will excel in communication and teamwork, possess strong attention to detail, and have prior experience in customer service or sales. Enjoy a vibrant work culture while aiming for high performance.

Benefits

Private Medical Insurance

Income Protection

Employee Assistance Programme

Electric Vehicle Scheme

Training and personal development

Company pension plan

Exclusive employee discounts

Qualifications

• Excellent communication skills, both written and spoken.
• Desire to provide exceptional customer service.
• Ability to work calmly under pressure.

Responsibilities

• Resolve customer queries to maximize satisfaction.
• Utilize retention tools to improve customer relations.
• Maintain an accurate CRM database with client information.
• Identify and sell products to existing clients.
• Achieve sales targets and performance metrics.
• Coordinate sales efforts with team members.

Skills

Good communication skills

Attention to detail

Team player

Ability to work under pressure

Customer service experience

Familiarity with CRM tools

Time management skills

Interpersonal skills

Positive attitude

Job description

Red Recruitment are recruiting on behalf of our client for a Customer Service Advisor to join our growing team focused on supporting customers with complex financial services products.

The business has a high-performance culture that blends perfectly with the fun working environment that has been created to ensure people work hard, feel valued and are keen to stay and progress through the business.

This is a fantastic opportunity for a passionate, ambitious and outcome orientated individual to join a specialist insurance business offering a great salary of up to 30,000 per year with a host of benefits.

Benefits, Culture, and Salary for an a Customer Service Advisor:

• Salary: Up to 30,000 Per Annum
• Hours: Shift Pattern -8.30 - 16.30 M- F with a late shift once per week across Mon-Thurs 12:00 - 20:00. Plus one Saturday shift per month (09:00 - 13:00)
• Contract Type: Permanent
• Location: Bristol - Aztec West
• 24 days of annual leave
• Wellbeing day
• Bupa Private Medical Insurance
• Income Protection
• Death in Service
• Employee Assistance Programme
• Electric Vehicle Scheme
• Training and personal development
• Company pension plan
• Support for personal volunteer activities days (2 per year)
• A wide range of exclusive employee discounts

Key Responsibilities of an Customer Service Advisor:

• Resolving customer queries to maximise satisfaction and provide appropriate level of service and information required to onboard new clients
• Utilising retention's tools to retain and improve customer relations identifying and referring customer complaints to the respective department
• Adhering to policies and procedures at all times when assisting customers Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
• Identifying, advising and selling our products and services to existing clients with the aim of protecting families
• Achieving agreed upon sales targets and key performance metrics
• Coordinating sales effort with team members and other departments

Key Skills and Experience of an Customer Service Advisor:

• Good communicator, both written and spoken
• Excellent attention to detail and a desire to provide exceptional customer service
• Great team player
• Ability to work calmly under pressure
• Previous experience working in customer service and/or sales would be advantageous
• Ideally, familiarity with customer relationship management (CRM) tools and principles
• Excellent time management, interpersonal skills and a positive and professional attitude

If you have the relevant skills and are interested in this position as a Customer Service Advisor, please apply now!

Red Recruitment (Agency)