Customer Experience Liaison Specialist

Eastlight Community Homes; Braintree; On-site; GBP 33,000; Full time

Job summary

A community-based housing provider in Braintree is seeking a Customer Liaison Officer to enhance customer experience during planned works. This full-time role involves liaising with customers and contractors, managing complaints, and maintaining communication standards. Candidates should have experience in customer service, strong communication skills, and the ability to work independently. This position offers a competitive salary and a comprehensive rewards package including 30 days of annual leave and a pension plan.

Benefits

£32,058 per annum

Group stakeholder pension plan

30 days annual leave plus bank holidays

Annual wellbeing grant

Trailblazing family leave

Healthcare cash plan

Life assurance

Formal qualifications and paid professional membership

Qualifications

• Experience working in a customer-facing role.
• Experience dealing with the public and managing difficult situations.
• Proven communication skills and attention to detail.
• Ability to work independently.
• Familiarity with IT tools.

Responsibilities

• Assist in managing and monitoring investment works programmes.
• Serve as the main point of contact for customers.
• Investigate and respond to complaints.
• Maintain high standards of customer care.
• Ensure access to complete work and maintain communication.

Skills

Customer service skills

Communication skills

Attention to detail

IT skills

Ability to work independently

Job description

A community-based housing provider in Braintree is seeking a Customer Liaison Officer to enhance customer experience during planned works. This full-time role involves liaising with customers and contractors, managing complaints, and maintaining communication standards. Candidates should have experience in customer service, strong communication skills, and the ability to work independently. This position offers a competitive salary and a comprehensive rewards package including 30 days of annual leave and a pension plan.