Complaints jobs in United Kingdom

Duties and Responsibilities:

• Lead the service to deliver against Spire key performance indicators, ensuring the efficient and safe running of the department
• Lead by example, acting as a positive role model for all colleagues, promoting team working and managing the department skill mix to deliver clinically effective, high quality, safe person centred care. Apply appropriate workforce tools and contribute to workforce planning for the department
• Facilitate and create an environment that supports assessment and learning of all colleagues, providing mentorship and clinical supervision, to enable all team members to continuously update, develop and implement current knowledge and skills to meet evolving service requirements
• Line management and leadership of the in-patient services team including recruitment, induction, mandatory training, identification of learning and development needs through performance review and personal development planning, matters of discipline and grievance. Responsible for maintenance of staff personal files ensuring these are complete and up to date e.g. annual leave, training, sickness and any other absence
• Resolve and manage complaints and patient feedback in line with Spire Policy. Understand and share the learning points emerging from patient feedback, developing and delivering action plans to enhance the delivery of the service and driving improvements in patient / carers experience
• Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the GDPR and Spire Policies
• Promote best practice in health & safety and security
• Maintain a high level of service
• Promote people's equality, diversity and rights
• Apply correct use of technology
• Seek and employ innovative methods of improving service delivery in line with the Regulatory Requirements, aiming towards achieving rating of Good and Outstanding
• Adhere to all relevant healthcare standards and manage issues of governance and risk effectively
• To ensure that effective systems are in place to manage stocks according to financial instructions, efficient utilisation, intelligent ordering and to work closely with the Finance Manager to ensure compliance with the above
• Ensure all audits/reviews of the departments and their performance are undertaken and implement and complete action plans in response to findings
• Working in line with the Business Development Team, develop the service and deliver against targets. This will include attracting Consultants to the service
• Promote and maintain a close working relationship with external organisations to ensure standardisation and sharing of best practice
• To ensure that Clinical Governance and risk management are embedded within daily practice
• Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post

Who we are looking for:

• You will be an experienced clinical Manager, ideally having experience on a busy surgical ward
• NMC registered
• Clinical leadership course is desirable but not essential
• You will have competence across a range of skills, supported by professional and clinical knowledge acquired through state registration and additional training

Contract: Permanent

Hours: Combination of shifts across a 37.5 hour week - Full-time

Benefits

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.

For us, it's more than just treating patients; it's about looking after people.