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Complaints jobs in United States

Quality Assurance & Enhancement Administrator

Quality Assurance & Enhancement Administrator
Tiger Recruitment
Greater London
GBP 35,000 - 45,000
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Quality Assurance & Enhancement Administrator

Tiger Recruitment
Greater London
GBP 35,000 - 45,000
Job description

An exciting opportunity has arisen to join a leading education institution as a Quality Assurance & Enhancement Officer. This is a fantastic role for someone with a background in compliance, regulation or quality assurance, particularly within education or awarding bodies. You’ll play a critical role in maintaining regulatory standards, supporting continuous improvement, and delivering exceptional service to centres and stakeholders.

Contract Type: 3-month, temporary role with potential to extend
Location: Central London – Hybrid (office-based 2 days per week after 1 month)
Start Date: ASAP
Working Hours: 9:00 AM – 5:30 PM, Monday to Friday

You’ll be joining on a 3-month temporary contract with the strong possibility of extension. The role will be based in the heart of central London, with a hybrid setup, moving to two office-based days per week after the initial month. This is a fantastic opportunity for someone available to start immediately and keen to contribute to a dynamicteam.

Key Responsibilities:

  • Oversee and process a range of quality assurance activities including centre approvals, grade amendments, complaints, appeals, and special considerations.
  • Ensure regulatory compliance by maintaining up-to-date knowledge of relevant policies and frameworks (e.g. Ofqual, SQA), and supporting audits, risk assessments, and self-evaluation processes.
  • Investigate quality issues, produce evidence-based reports with actionable recommendations, and contribute to continuous quality improvement.
  • Provide expert advice and guidance to internal and external stakeholders on QA and compliance matters.
  • Support project delivery, data reporting, and regulatory submissions, ensuring accurate record-keeping and data management in line with GDPR.
  • Deliver high-quality administrative support, including minute-taking, report writing, and coordinating internal boards or steering groups.
  • Act as a key point of contact for QA queries, maintaining strong working relationships with centres, regulators, and internal teams, and occasionally visiting centres when required.
Key Requirements:
  • Proven experience in a quality assurance, regulatory, or compliance role.
  • Strong understanding of QA frameworks within education or similar sectors.
  • Excellent attention to detail and organisational skills.
  • Confident working to tight deadlines across multiple workstreams.
  • Strong written and verbal communication skills, including report writing.
  • Experienced in using the Microsoft Office Suite (Excel, Word, Outlook).
  • Comfortable handling confidential information and complex data.
  • Ability to work both independently and as part of a collaborative team.
Desirable:
  • Experience within an awarding organisation or regulatory body.
  • Knowledge of the UK qualifications framework.
  • Project management qualification or experience.
  • Familiarity with regulators such as Ofqual, CCEA, Qualification Wales or SQA Accreditation.
If you are interested and meet the full criteria, please apply today.

IFQA98750

Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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