Neighbourhood Manager

MMP Consultancy; Oxford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A social housing contractor based in Oxfordshire is seeking a Neighbourhood Manager to enhance resident satisfaction and ensure compliance with regulations. This role involves conducting property inspections, addressing tenancy issues, and engaging with residents to create thriving communities. The ideal candidate will have experience in tenancy management and be adept at problem-solving in a fast-paced environment. Join us to make a meaningful impact in social housing.

Qualifications

• Experience in tenancy management issues, familiarity with housing policies is a plus.
• Strong problem-solving and clear communication skills are essential.
• Ability to use Microsoft Office tools and adapt to new systems.

Responsibilities

• Conduct estate and property inspections to ensure safety.
• Support residents with tenancy management and concerns.
• Collaborate with internal departments for maintenance issues.
• Engage regularly with residents to communicate effectively.
• Provide tailored support to vulnerable individuals.
• Gather feedback from residents to enhance services.
• Represent the company in external meetings and court.

Skills

Experience dealing with tenancy matters

Problem-solving skills

Proficiency in Outlook, Word, and Excel

Attention to detail

Ability to work in a fast-paced environment

Job description

MMP Consultancy is looking to recruit a Neighbourhood Manager to join a Social Housing Contractor based in Oxfordshire.

As a Neighbourhood Manager you'll play a crucial role in delivering exceptional neighbourhood management across a diverse portfolio of residential and mixed tenured buildings. Your work will directly enhance the safety, wellbeing and satisfaction of our residents, while ensuring compliance with all regulations. From conducting estate inspections and managing building safety, to handling tendency issues like Noise Complaints and safeguarding, you'll be at the forefront of creating vibrant, thriving communities.

Responsibilities

• Conduct estate, scheme, and property inspections to maintain high standards of safety and cleanliness.
• Support residents with tenancy management issues such as noise complaints, disputes, and safeguarding concerns.
• Work closely with internal departments and external partners to address building maintenance and safety.
• Engage with residents through regular communication, ensuring their concerns are heard and acted upon.
• Provide tailored support to vulnerable individuals and families, ensuring their needs are met.
• Gather feedback from residents to continually improve services and ensure satisfaction.
• Represent the company in external meetings, attend court proceedings, and support residents through various issues.

Skills

• Experience dealing with tenancy matters, like noise or neighbour concerns, and you're either familiar with housing policies and regulations or open to learning as you go.
• Solving problems and can explain things clearly, in a way that makes sense to everyone.
• Confident using tools like Outlook, Word, and Excel, and you pick up new systems quickly.
• Pay attention to detail, especially when it comes to keeping information accurate and up to date.
• Comfortable working in a fast-paced environment, where priorities can change quickly, and you're able to stay organised while juggling multiple tasks at once.