Assistant Business Support Specialist

LRQA; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global assurance provider seeks an experienced individual for an administrative support role in Birmingham. This position involves managing document controls, handling customer complaints, and collaborating on new product developments. Ideal candidates should have substantial administrative experience, proficiency in Microsoft Office, and an understanding of management systems. Join our team to help shape a safer and sustainable future!

Qualifications

• Substantial experience in an administrative role ensuring smooth operations.
• Experience in dealing with complex technical information efficiently.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Teams).
• Understanding and practical application of management systems in business contexts.

Responsibilities

• Manage the document control system and escalate issues promptly.
• Log and analyze customer complaints and internal complaints data.
• Assist in new product development and introduction.
• Submit accurate management information for corporate reports.
• Organize meetings and provide necessary documentation.
• Interpret technical queries and escalate as needed.
• Undertake system audits as required.
• Provide additional administrative support as needed.

Skills

Substantial experience in administrative role

Experience in dealing with complex technical information

Competent in Microsoft Office suite

Understanding and experience of management systems

Knowledge of LR products and processes

Education

Relevant data analysis qualification

Job description

Who are LRQA

LRQA stands for dedication to clients market firsts and deep expertise in risk management. Weve grown to become a leading global assurance provider bringing together outstanding expertise in certification customised assurance cybersecurity inspection and training.

While were proud of our heritage its who we are today that really matters because thats what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience we support our clients in building a safer and more sustainable future.

What do we do

We help our clients negotiate a rapidly changing world by working with them to manage and mitigate the risks they face. We serve a wide variety of industries from food beverage and hospitality to automotive aerospace and transportation.

From independent third‑party auditing certification and training; to consultancy services; to real‑time assurance technology; to data‑driven supply chain transformation our innovative end‑to‑end solutions help our clients shape their own future rather than letting it shape them.

LRQA currently operates across 51 countries has more than 2500 colleagues generates 315m in revenue and supports more than 60000 clients across a diverse range of sectors and markets.

The next chapter for LRQA

The future of business assurance is exciting and rapidly changing. New challenges and opportunities are arising all the time. Were adapting to these challenges by expanding our portfolio of services and aiming to become the leading digitally enabled assurance provider.

In November 2021 Goldman Sachs Asset Management acquired the LRQA business from Lloyds Register Group of which it had previously been a part. Becoming an independent business accelerates our ambition to realise this vision. We will now be able to:

• Invest in customer excellence.
• Build on strong foundations to lead the digital transformation of assurance.
• Invest to enhance our products and services.
• Accelerate the growth of the business and deliver on our sustainability strategy.

With solid expertise and heritage in our sector coupled with well‑timed accelerated investment and a leadership team that is fully committed to delivering our vision LRQAs next chapter is set to be an exciting transformational period of growth. Were well placed to build on everything weve done and further our ambitions for the future. At such an exciting time key talent is critical and this role is a great opportunity to be part of our next chapter.

Role purpose

To provide complex specialist administrative support to assist with the management maintenance and continuous improvement of management systems and technical resource information.

Key Responsibilities

• Manage document control system escalating issues to appropriate manager promptly.
• Assist in logging maintenance and periodic analysis of customer complaints and internal complaints data including maintenance of local registers and feedback handling system.
• Assist in management of new product development and new product introduction.
• Collate analyse and submit accurate management information for corporate and / or other reports within deadlines. Recommend and follow up improvement actions.
• Organise meetings disseminating documentation as appropriate in advance.
• Provide technical interpretation for routine internal and external queries recognising when to escalating complex or non‑routine queries to the appropriate manager.
• Undertake system audits as required.
• Provide additional administrative support as required.

Technical / Professional Qualifications / Requirements

• Substantial experience in administrative role.
• Experience in dealing with complex technical information.
• Competent in Microsoft Office suite (Word Excel PowerPoint Teams).
• Understanding and experience of management systems and their practical application to businesses.
• Knowledge of LR products and processes and procedures would be an advantage.
• Relevant data analysis qualification is desirable.

Diversity and Inclusion at Lloyds Register

Together we are one Lloyds Register committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment because we believe it is the right thing to do. We hope you do too.

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