Customer Service Associate- Fixed Term Contract

Greystar Management Services; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading property management company in Birmingham is seeking a dedicated team member to manage property operations and enhance the resident experience. The ideal candidate will have excellent customer service skills, the ability to work autonomously, and a flexible approach to adapt in a changing environment. This full-time role involves various responsibilities, from managing tenant needs to supporting community activities. The role requires proficiency in Microsoft Office and a good understanding of UK Health and Safety regulations.

Qualifications

• Experience in a customer-facing service delivery role.
• Ability to act autonomously and make decisions when necessary.
• Knowledge of UK Health and Safety requirements.

Responsibilities

• Manage day-to-day operations of property and community.
• Deliver exceptional customer service to residents.
• Handle queries and complaints effectively.

Skills

Customer service skills

Relationship building

Organizational skills

Numerical skills

Microsoft Office proficiency

Education

Good level of general education

Job description

ABOUT GREYSTAR

Greystar is a leading fully integrated global real estate platform offering expertise in property management investment management development and construction services in institutional-quality rental housing. Headquartered in Charleston South Carolina Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America Europe South America and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States managing over units / beds globally. Across its platforms Greystar has nearly $79 billion of assets under management including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world‑class service in the rental residential real estate business. To learn more visit .

JOB DESCRIPTION SUMMARY

Works as part of a team to provide day‑to‑day management of the property and its community including marketing building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.

JOB DESCRIPTION

Key Role Responsibilities

• Works as part of a team supporting and respecting other team members to deliver exceptional resident living.
• Supports the creation of a positive memorable experience for residents
• Delivers all aspects of customer service including a comprehensive front of house service anticipating and exceeding resident expectations.
• Responds positively to customer queries and complaints identifying and undertaking appropriate action in line with Greystars complaints procedure.
• Supports events and activities within the Community
• Establishes and maintains relationships with University clients.
• Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel entertainment and amenities.
• Completes administrative tasks including logging of maintenance requests filing and preparing notices and updating of databases.
• Undertakes marketing activities such as attending open days and leafleting to promote the property.
• Carries out sales and leasing activities including : viewings following up on enquiries and sales conversions.
• Assists with summer Community preparations including move‑in and move‑out processes.
• Completes Health and Safety compliance activities in line with the Companys policies and procedures.
• Participates where required in an on call roster to provide out of hours emergency support for the Community.
• Chase outstanding rent arrears following rent collection procedures in meeting property targets.
• Promote tenancy extensions and other revenue streams such as vending
• Raise purchase orders in accordance with procedures
• Ensure tenant refunds are completed in a timely manner and in line with Greystars policy.
• Look to maximise efficiency of utilities.

About You

• Good level of general education.
• Proficient in the use of Microsoft office packages including Word Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems).
• A knowledge and understanding of UK Health and Safety requirements and legislation.
• Excellent customer service skills and significant experience in a customer facing service delivery role.
• Good team player with strong relationship building and influencing skills.
• Ability to act autonomously taking decisions and / or action when required.
• Excellent organization skills with the ability to multi task and priorities.
• Numerical skills necessary to complete the above activities.
• Self and culturally aware and able to adapt relationship building communications and negotiation skills to suit audience.
• Flexible approach to work and adaptable to thrive in a changing environment.
• Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.

Knowledge & Qualifications

• Good level of general education
• Proficient in the use of Microsoft office packages including Word Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems)
• A knowledge and understanding of UK Health and Safety requirements and legislation

Experience & Skills

Essential

• Excellent customer service skills and significant experience in a customer facing service delivery role.
• Good team player with strong relationship building and influencing skills
• Ability to act autonomously taking decisions and / or action when required.
• Fluent English verbal and written communication skills
• Excellent organisation skills with the ability to multi task and prioritise
• Numerical skills necessary to complete the above activities
• Self and culturally aware and able to adapt relationship building communications and negotiation skills to suit audience
• Flexible approach to work and adaptable to thrive in a changing environment.
• Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.

Required Experience :

IC

Key Skills

• Catering
• Asset
• Corporate Finance
• Environmental Science
• Linux Administration

Employment Type : Full-Time

Experience : years

Vacancy : 1