Guest Services Assistant

Dyson Farming; Nocton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A family-owned agricultural company in the UK seeks a Guest Services Assistant to oversee exceptional customer service and manage operational tasks. This hands-on role requires a proactive individual who can engage with guests and manage housekeeping. The ideal candidate will have strong communication skills and a flexible approach to work. Benefits include 24 days of holiday, life assurance, and access to product discounts.

Benefits

24 days holiday plus bank holidays

Life assurance

Pension scheme

Cycle to work scheme

Free parking

Qualifications

• Diplomatic and able to converse with customers and staff.
• Personable and capable of building good working relationships.
• Professional with high standards for customer service.
• Independent and able to work autonomously.

Responsibilities

• Ensure holiday lets and event spaces are presented to the highest standard.
• Oversee the housekeeping team and arrange rotas.
• Respond to guest enquiries and complaints in a proactive manner.
• Control and review operational costs to ensure budget adherence.

Skills

Customer service skills

Diplomatic communication

Ability to engage with guests

Flexible approach to work

Job description

Dyson Farming is a family-owned business, with a vision to benefit future generations through a commitment to commercially viable and environmentally sustainable food production at scale. We strive to be industry leaders in efficient, carbon-neutral, high-technology agriculture, employing highly skilled, pioneering people and supported by research and development in an ever-closer partnership with our sister company, Dyson. We see the future of agriculture as an exciting opportunity to improve the nation’s food security, health, and economic growth.

The Guest Services Assistant is a hands‑on role with operational supervision and administrative tasks to be actioned on behalf of the Dyson Farming leisure portfolio. Overseeing the delivery of consistently exceptional customer service and experience which upholds the high standards we expect and in turn driving repeat guest bookings.

• Responsible for ensuring that holiday lets and event spaces are presented to the highest standard
• Ownership of the on-call service to ensure the most efficient and appropriate service is always given
• Arrange high-quality experiences for all events and meetings at the Hive, liaising with caterers and arranging appropriate hospitality
• Responding to guest enquiries, complaints and requirements in a professional and proactive manner
• Oversee the housekeeping team, internal and external, arranging rotas for changeovers, ensuring appropriate cleaning supplies, hours and locations
• Liaising with the maintenance team to rectify any defects or required improvements in a timely manner
• Drive an increase in reviews on booking platforms in enhance the desirability of stays
• Efficiently control and review operational costs to ensure budget is adhered to
• Oversee Lincolnshire based operations ensuring hot tub testing results are compliant and health and safety policy throughout the leisure portfolio is up to date
• Occasional assistance with changeovers, cleaning and laundry as required to ensure completion of essential tasks
• Some weekend work to help with events.

Person Specification

• Diplomatic, able to converse with customers and staff
• Personable, you need to engage with our guests and build good working relationships with the wider team. You must be able to deal with challenging situations with diplomacy and tact
• Professional, we are proud to receive a lot of excellent guest feedback, so we set high standards for customer service and the presentation of our properties
• Co‑operative, you’ll be overseeing the work of the housekeeping team, but also supporting the communications team with content creation and marketing
• Independent, able to work autonomously when required and be a confident communicator
• Pro‑active to prevent complaints and issues before they present themselves
• Proactive and flexible approach to work
• Full driving license as travel is required

• 24 days holiday plus bank holidays;

• Life assurance;
• Pension scheme;
• Charitable Giving via payroll (Give as You Earn);
• Cycle to work scheme;
• Free annual flu jab;
• Free eye test;
• Employee Assistant Programme;
• Access to product discounts;
• Organised social events;
• Free parking.