4,659

Complaints jobs in United Kingdom

Guest Experience Duty Manager at a 5-Star London Hotel

Hilton Worldwide, Inc.

City of Westminster
On-site
GBP 30,000 - 33,000
22 days ago
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Duty Manager

Hilton Worldwide, Inc.

City of Westminster
On-site
GBP 30,000 - 33,000
22 days ago

Technical Lead

Drnewitt

Rochdale
On-site
GBP 76,000 - 90,000
22 days ago

QA Technician

Laurens Hekwerk West BV

Aylesbury
On-site
GBP 28,000 - 35,000
22 days ago

Validation Technician

STERIS IMS

Bradford
On-site
GBP 25,000 - 35,000
22 days ago
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Night Front Desk & Guest Experience Lead

Mitchells & Butlers PLC

England
On-site
GBP 20,000 - 25,000
22 days ago

Workshop Controller

Perfect Placement

England
On-site
GBP 32,000
22 days ago

Customer Service Advisor (Motor Industry)

VanRath

Lisburn
On-site
GBP 40,000 - 60,000
22 days ago
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Hybrid: Customer Experience & Insights Lead

Public Sector

Barking
Hybrid
GBP 62,000 - 72,000
22 days ago

Bartender

Focus Hotels Management Limited

Stretton Baskerville
On-site
GBP 10,000 - 40,000
22 days ago

Solution Consultant

Mirakl

Greater London
On-site
GBP 45,000 - 60,000
22 days ago

Vehicle Off Road Executive

Ayvens

Slough
On-site
GBP 60,000 - 80,000
22 days ago

Deputy Hospital Manager - Grimsby

Blue Cross For Pets

Grimsby
On-site
GBP 25,000 - 30,000
22 days ago

Office Administrator

Ardonagh Specialty

Greater London
Hybrid
GBP 30,000 - 40,000
22 days ago

Administration Officer

NHS

Wokingham
On-site
GBP 26,000 - 28,000
22 days ago

Innkeepers Collection Night Porter

Career Choices Dewis Gyrfa Ltd

England
On-site
GBP 20,000 - 25,000
22 days ago

Hire Desk Controller

AFI group of companies

Glasgow
On-site
GBP 80,000 - 100,000
22 days ago

Finance Graduate - Customer Service

Portfolio Credit Control

Greater London
On-site
GBP 25,000 - 26,000
22 days ago

Advanced Nurse Practitioner

Shawbirch Medical Centre

Telford
On-site
GBP 40,000 - 50,000
22 days ago

Territory Manager Ormco & Spark Aligners - Midlands, UK

Envista Holdings

Birmingham
On-site
GBP 60,000 - 80,000
22 days ago

Territory Manager Ormco & Spark Aligners - Midlands, UK

Envista Holdings

Leicester
On-site
GBP 60,000 - 80,000
22 days ago

Gardener

Buchan and London Recruitment

Greater London
On-site
GBP 40,000 - 60,000
22 days ago

Clinical Educator – Northern Ireland

Marie Curie

Belfast
On-site
GBP 38,000 - 47,000
22 days ago

RTA / EL / PL Litigation Claims Handler

Direct Line Group Careers

Leeds
Hybrid
GBP 60,000 - 80,000
22 days ago

QA Manager

SRG

Stockport
On-site
GBP 60,000 - 80,000
22 days ago

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Guest Experience Duty Manager at a 5-Star London Hotel
Hilton Worldwide, Inc.
City of Westminster
On-site
GBP 30,000 - 33,000
Full time
22 days ago

Job summary

A leading hospitality company seeks a Duty Manager for their London location. The role involves managing guest services, resolving complaints, and leading the front desk team. Candidates should have supervisory experience, a strong passion for guest service, and knowledge of Health and Safety. The position offers a competitive salary and numerous benefits, including paid holiday and exclusive discounts.

Benefits

28 days paid holiday increasing with service
Exclusive high-street discounts
Industry-leading Team Member discounts
Leadership development programmes
Career opportunities and wellbeing programmes
50% off in Hilton restaurants
Refer a Friend Scheme
Uniforms provided
Free meals on shift

Qualifications

  • Previous supervisory experience in a similar standard hotel.
  • Good knowledge of Health and Safety and security procedures.
  • Experience as Duty Manager is advantageous.

Responsibilities

  • Manage and resolve guest complaints promptly.
  • Engage guests for assistance and conversation.
  • Coach and train front desk team.

Skills

Team-oriented
Leadership skills
Exceptional communication skills
Knowledge of Health and Safety procedures
Ability to work well under pressure
Guest service passion
Job description
A leading hospitality company seeks a Duty Manager for their London location. The role involves managing guest services, resolving complaints, and leading the front desk team. Candidates should have supervisory experience, a strong passion for guest service, and knowledge of Health and Safety. The position offers a competitive salary and numerous benefits, including paid holiday and exclusive discounts.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.