Bartender

Focus Hotels Management Limited; Stretton Baskerville; On-site; GBP 10,000 - 40,000; Full time

Job summary

A hospitality company in Stretton Baskerville is seeking a Bartender to prepare beverages and enhance guest experiences. The ideal candidate will have a hands-on approach, delivering exceptional customer service while ensuring safety protocols are followed. Responsibilities include greeting guests, managing inventory, and coordinating with food service. The role offers competitive salary, support for training, and other benefits including discounted hotel rates.

Benefits

Competitive salary

Excellent ongoing support

28 days holiday including Bank Holidays

Stakeholder Pension entitlement

Discounted hotel room rates

Meals on duty

Qualifications

• Experience in Food & Beverage service beneficial but not essential.
• Strong communication skills to interact effectively with guests.
• Ability to solve guest problems with a responsible approach.

Responsibilities

• Prepare beverages and serve food to enhance guest experiences.
• Greet guests warmly and promote house drinks.
• Monitor guest alcohol consumption for safety.

Skills

Customer service

Communication skills

Problem-solving

Job description

Who are we

Sketchley Grange Hotel & Spa is a stunning establishment, nestled in a serene setting with 102 well-appointed rooms, making it a perfect destination for travellers seeking comfort and relaxation. We pride ourselves on delivering exceptional service and creating memorable experiences for our guests.

Role Responsibilities

Food and Beverage is what adds flavour and flair to a stay! Guests love to enjoy their favourite drink whether it’s with friends, family, colleagues or just on their own. To deliver a great experience a Bartender will prepare beverages and/or serve food in a timely manner, helping guests to have memorable experiences whenever and wherever they drink.

• Greet guests pleasantly as they approach the bar; promote house drinks and use up-selling skills to increase revenues.
• Ensure you are providing a top tier customer service experience that stands out from our competitors.
• Prepare beverages requested by guests using established pouring standards and drink recipes to provide a consistent product to the guests and to control costs.
• Coordinate food service with Restaurant(s) for bar/lounge guests if applicable.
• Monitor guest behaviour and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable.
• Follow established hotel safety protocols and procedures at all times. Immediately report any safety/service incidents to the Supervisor or Manager on duty.
• Take action to solve guest problems/complaints using appropriate service recovery guidelines.
• Set up bar including all liquor, mixers, ice, garnishes, glassware and supplies.
• Perform pre and post-shift work (empty/fill ice-bins, prepare garnishments, replenish/store snacks, etc.)
• Check all necessary supplies in line with hotel procedures and manage liquor inventory.
• Ensure that all liquor is properly secured before, during, and at close of shift.

Key Requirements

• Experience in Food & Beverage service beneficial but not essential
• Hands-on approach with a can-do work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions taking ownership for duties and tasks assigned
• Personal integrity, with the ability to work in an environment that demands excellence
• Strong communication skills

Benefits

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards
• Meals on duty