Hire Desk Controller

AFI group of companies; Glasgow; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading powered access company in the UK is seeking a Hire Desk Controller based in Glasgow to manage daily operations for a major customer. Responsibilities include handling hire enquiries, coordinating machine availability, and providing exceptional customer service. The ideal candidate should have customer-focused experience, strong communication skills, and attention to detail. This role offers a competitive salary and a range of benefits including a profit share scheme and healthcare cash plan.

Benefits

25 days holiday plus statutory holidays

Profit share scheme

Employer pension contributions

Death-in-Service benefit of 2× salary

Healthcare cash plan

Employee benefits program

Christmas Bonus Payment

Qualifications

• Experience in a customer-focused role, operational or sales.
• Outgoing and enthusiastic personality.
• Strong communication skills are essential.

Responsibilities

• Manage daily operations for a key customer.
• Handle enquiries through multiple channels.
• Ensure machines' availability and coordinate deliveries.
• Resolve customer queries and complaints.
• Maintain health and safety standards in the office.

Skills

Customer-focused experience

Excellent communication skills

Attention to detail

Proficient in Microsoft packages

Job description

As one of the largest and fastest-growing powered access companies in the UK, AFI-Rentals builds success by nurturing talent and rewarding hard work. If you are looking for a fast‑paced and rewarding career, we'd love to hear from you.

We are currently looking to recruit a Hire Desk Controller based in Glasgow. The location boasts excellent facilities and a state‑of‑the‑art working environment, situated just off the M8 with free parking and easily accessible via public transport.

About the Role

As a Hire Desk Controller, you will be responsible for the day‑to‑day management of one of AFI's largest customers.

• Taking hire enquiries via telephone, email, and our online ordering system and processing them onto our hire system.
• Checking the availability of machines and operators via our central operational Hub.
• Coordinating with our central Hub to ensure the correct machines are ready and available for delivery to customer sites.
• Resolving queries, complaints, and damages.
• Dealing with all customers professionally and politely at all times to provide the best possible customer service.
• Following up on enquires/quotes and pro‑actively contacting our clients branch network to maximise sales.
• Maintaining health and safety standards within the hire office.
• Communicating effectively with other colleagues and representing the AFI brand internally.

The hours for this position are Monday – Friday, 08:00 – 17:30.

Benefits

• 25 days holiday, plus statutory holidays.
• Inclusion in a profit share scheme.
• An auto‑enrolment pension scheme with employer contributions (from aged 22, but voluntary enrolment can be made before this age. Opt‑out available).
• Death‑in‑Service benefit of 2× salary.
• Healthcare cash plan.
• MyAFI, a comprehensive employee benefits, rewards, and discount programme. Benefits include Cycle2Work scheme, Aviva private medical insurance, and Holiday Trading, to name a few.
• Christmas Bonus Payment (Discretionary).

Requirements

• Previous experience in a customer‑focused role in either an operational or sales capacity.
• An outgoing and enthusiastic personality.
• Excellent communication skills and a friendly approach are vital.
• Attention to detail is vital in this role, entering orders onto our hire system ensuring all details are accurate, etc.
• A good knowledge of Microsoft packages and computer skills in general.