Guest Experience Duty Manager at a 5-Star London Hotel

Hilton Worldwide, Inc.; City of Westminster; On-site; GBP 30,000 - 33,000; Full time

Job summary

A leading hospitality company seeks a Duty Manager for their London location. The role involves managing guest services, resolving complaints, and leading the front desk team. Candidates should have supervisory experience, a strong passion for guest service, and knowledge of Health and Safety. The position offers a competitive salary and numerous benefits, including paid holiday and exclusive discounts.

Benefits

28 days paid holiday increasing with service

Exclusive high-street discounts

Industry-leading Team Member discounts

Leadership development programmes

Career opportunities and wellbeing programmes

50% off in Hilton restaurants

Refer a Friend Scheme

Uniforms provided

Free meals on shift

Qualifications

• Previous supervisory experience in a similar standard hotel.
• Good knowledge of Health and Safety and security procedures.
• Experience as Duty Manager is advantageous.

Responsibilities

• Manage and resolve guest complaints promptly.
• Engage guests for assistance and conversation.
• Coach and train front desk team.

Skills

Team-oriented

Leadership skills

Exceptional communication skills

Knowledge of Health and Safety procedures

Ability to work well under pressure

Guest service passion

Job description

A leading hospitality company seeks a Duty Manager for their London location. The role involves managing guest services, resolving complaints, and leading the front desk team. Candidates should have supervisory experience, a strong passion for guest service, and knowledge of Health and Safety. The position offers a competitive salary and numerous benefits, including paid holiday and exclusive discounts.