Complaints jobs in United Kingdom

We have an opportunity for an Administration Officer to join our Property Services Administration team, based in Glasgow. As an Administration Officer you will be supporting our operational teams by providing efficient and comprehensive support and administrative service.

• Delivering, improving, and maintaining effective and efficient administrative systems
• Monitoring of shared mailbox
• Supporting maintenance operational staff, ordering uniform, and arranging travel
• Maintaining effective electronic filing systems
• Raise purchase orders and good receipting of invoices
• Identifying any shortfalls in service delivery and ensuring they are dealt with appropriately, including investigating and responding to complaints
• Supporting with HR and contractor framework meetings and recruitment of new staff
• Accurate and precise data input to trackers (Excel)
• Organise and track team meetings

• Proven experience undertaking a similar role within a maintenance environment
• Proven experience of working to deadlines and prioritising workloads, both for self and others
• Ability to work independently and use your own initiative as well as part of a team
• Ability to multitask and be proactive
• Excellent attention to detail
• Good interpersonal and customer care skills
• Working knowledge of Microsoft Office including Word, Outlook, Excel, Teams and Power Point

We provide in-house repairs and maintenance for a wide range of properties, as part of a not‑for‑profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £28,376 per annum (rising to £29,870 per annum after 12 months, subject to satisfactory performance)

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.