Night Front Desk & Guest Experience Lead

Mitchells & Butlers PLC; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-known hospitality group is seeking a dedicated Night Porter to ensure a warm welcome and maintain guest safety. Responsibilities include checking in guests, handling complaints, and keeping communal areas tidy. The ideal candidate will be passionate about guest services and thrive in a lively environment. This position offers flexible shifts, a 33% dining discount, a pension plan, and 28 days paid holiday, making it an attractive opportunity for dedicated individuals.

Benefits

Flexible shifts

33% discount across all brands

Wagestream financial toolkit

Team socials

28 days paid holiday

High-street shopping discounts

Free employee helpline

Free shares

Qualifications

• Passionate about delivering excellent guest care.
• Able to work effectively under pressure while maintaining professionalism.
• Strong commitment to ensuring guest and business safety.

Responsibilities

• Be the first point of contact for guests, especially late arrivals.
• Ensure a warm and friendly welcome at all times.
• Handle cleaning tasks in assigned areas when necessary.
• Prioritize safety and security for guests and the business.
• Evacuate guests safely in case of emergencies.
• Address and resolve guest complaints effectively.

Skills

Guest care passion

Can-do attitude

Professional under pressure

Eye for detail

Active team player

Excellent verbal communication

Understanding of guest service

Job description

A well-known hospitality group is seeking a dedicated Night Porter to ensure a warm welcome and maintain guest safety. Responsibilities include checking in guests, handling complaints, and keeping communal areas tidy. The ideal candidate will be passionate about guest services and thrive in a lively environment. This position offers flexible shifts, a 33% dining discount, a pension plan, and 28 days paid holiday, making it an attractive opportunity for dedicated individuals.