Administration Officer

NHS; Wokingham; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading healthcare provider in the UK seeks an Administration Officer to join their innovative team. This permanent role offers flexible working at the Finchampstead clinic. Key responsibilities include managing patient booking systems and providing excellent support to service users. Candidates should have A-level education with strong communication and computer skills, and previous administrative experience is essential. This position offers competitive salary, career development opportunities, and a supportive work environment.

Benefits

Flexible working options

27 days annual leave

NHS pension scheme

Learning and career development opportunities

Discounts at retailers and restaurants

Free parking across Trust sites

Qualifications

• Educated to A level standard with GCSEs in at least four subjects including Maths and English.
• Experience in an administrative role dealing with the public.
• Excellent written and oral communication skills.

Responsibilities

• Manage electronic patient booking systems to facilitate efficient referrals.
• Act as a central point of contact for service users.
• Maintain confidentiality and respect diversity.

Skills

Communication skills

Office administration

Teamwork

Computer literacy

Organisational skills

Education

A levels with GCSEs including Maths and English

Tools

Word

Excel

Email

Databases

Job description

Job Overview

An exciting opportunity has arisen to join the expanding, innovative administration team for the MSK CSS / IPASS / BLIS Services, in the role of an Administration Officer. The post is a permanent band 3 contract, based at our Finchampstead clinic, just outside of Wokingham. We offer flexible home and office working. We are looking for an approachable person with a warm personality and great people skills to join our team.

Previous applicants need not apply. Full Time / Part time hours are available (candidate dependent and will be discussed at interview).

The MSK CSS / IPASS / BLIS Administration Team prides itself on the continuous support we provide to our clinical staff, and teamwork is vital to our community services.

Responsibilities

• Use electronic patient booking systems, including E-Referrals and RIO, to facilitate an efficient referral and booking process.
• Support and use a variety of digital & electronic applications systems – including Webex and our flexible telephone system.
• Act as an accessible and central point of contact for service users, including patients and GPs.
• Take responsibility for assigning caseloads and task management.
• Demonstrate clear and concise communication with a variety of referral and patient related queries.
• Maintain confidentiality, dignity and privacy while respecting diversity.

Candidate Skills & Experience

• Educated to A level standard with GCSEs in at least four subjects including Maths and English, or equivalent qualifications.
• Experience of dealing with the public and working in an office environment in an administrative role (typing, telephone queries).
• Strong teamwork and ability to work independently when required.
• Excellent written and oral communication skills.
• Computer literacy – Word, Excel, email and databases.
• Excellent organisational and prioritisation skills – able to work to tight deadlines.
• Willingness to learn RiO/diaries and support further professional development.
• Professional approach, approachable, helpful and able to empathise.

Continuous Professional Development & Skills

• Computer skills.
• Customer care / handling verbal complaints.
• Conflict resolution.
• Diversity awareness.
• Willingness to undertake further personal and professional development.

Benefits

• Flexible working options to support work‑life balance.
• 27 days’ annual leave rising with service + opportunity to buy and sell.
• Generous NHS pension scheme.
• Excellent learning and career development opportunities.
• 'Cycle to Work' and car leasing scheme including electric vehicles.
• Access to wellbeing tools and services.
• Discounts at hundreds of retailers and restaurants.
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality.
• Generous maternity, paternity, adoption and special leave.
• Free parking across Trust sites.

Secondment Notice

FOR SECONDMENT ROLES ONLY – If the secondment role becomes permanent, the successful candidate may be offered the permanent position.

Application

Please don’t hesitate to e‑mail Gemma Myers (Administration Manager Mon – Thurs) at [e-mail]; she will be delighted to help. If you recognise yourself in these requirements, we would recommend you apply today!

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; a Disclosure and Barring Service check is required.

Employer Details

Berkshire Healthcare Foundation Trust – MSK Community Specialist Services, Finchampstead, RG40 3RG

Band: 3

Salary: £26,240 to £27,928 per annum, pro rata (incl HCAS)

Contract: Permanent

Working pattern: Full‑time, Part‑time

Berkshire Healthcare NHS Foundation Trust is rated ‘outstanding’ by the CQC and offers an inclusive and compassionate environment.