Compensation And Benefits jobs in United Kingdom

We work closely with clients to fully understand the challenges facing their organisations, identify priorities for action, and evaluate the impact of change. Our in-depth topic knowledge and methodological expertise, combined with sophisticated analytics and impactful insight, enable us to create bespoke solutions tailored to every client’s needs.

BMG Research specialises in four core practices : Public Perceptions, Evaluation, Business and Insight and Experience.

We are now hiring for a Senior Research Executive to join the growing Customer Experience Team working at the heart of the social research agency and Hybrid from either our central London or Birmingham office . 3 days per week in the office and 2 days at home.

• Support research projects that span UK public services, the utilities (e.g., Ofwat, Ofgem), and social housing sector, from design through to analysis and reporting
• Supporting all elements of research design, execution, client management, and reporting to deliver actionable insights
• Working closely with senior team members, you will help ensure the production of high-quality research materials, robust data quality, and insightful reporting, while also contributing to the management of project timelines and client expectations.

• Demonstrate subject matter expertise for customer experience research in housing, utilities, and public services.
• Undertake secondary research and support proposals and business development.
• Maintain up-to-date knowledge of sector trends, regulatory requirements, and best practice methodologies.
• Build strong relationships with clients, understanding their challenges and delivering tailored insight solutions.

• Ensure all research materials and methodologies are robust, compliant with sector standards, and tailored to client needs.
• Support the design and sign-off of research materials, including questionnaires, script checking, discussion guides, and sampling strategies.

• Advise on data analysis to generate actionable insights for clients that are relevant to their sector challenges.
• Quality check deliverables, ensuring data and reports are accurate.
• Prepare and deliver high-quality client reports and presentations, making findings accessible and engaging.

• Ensure all research activities comply with GDPR and sector-specific data requirements.
• Maintain high standards of quality assurance throughout the research process.

• Ideally at least 2-3 years’ experience working in a research or insight role, with an understanding of different research methodologies.
• Strong interpersonal skills and the ability to work collaboratively and with own initiative.
• Numerate, with experience in data analysis and interpretation.
• Able to thrive in a fast-paced environment, taking on challenging tasks and learning rapidly.
• A genuine desire to provide solutions to clients and deliver impactful research.

• Customer experience research with UK public sector clients, including survey design, fieldwork management, and insight reporting and presenting for central government, local government, public agencies, and regulatory clients.
• Experience of large-scale customer experience tracking studies.
• Housing : Experience with tenant or leaseholder surveys, Tenant Satisfaction Measures, or transactional surveys for social housing providers.
• Utilities : Understanding of regulatory research for Ofwat (C-Mex, D-Mex), Ofgem (Esat), or water / energy sector clients.
• Training or coaching of junior team members, to support their development.

• £Commensurate with experience
• Hybrid working
• A flexible benefits programme including the option to buy additional holidays, payroll giving, cycle to work and private health care
• Ongoing personalised development path training and development

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