Senior Research Executive (Customer / Citizen Experience)[1156374]

BMG Research; Greater London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A research agency in the UK is looking for a Senior Research Executive to join its Customer Experience Team. The role offers hybrid working between the London and Birmingham offices. Key responsibilities include supporting research projects, engaging with clients, and ensuring high-quality research outcomes. Candidates should have 2-3 years' experience in research methodologies and strong data analysis skills. This position provides a flexible benefits program and ongoing development opportunities, catering to those passionate about impactful research.

Benefits

Flexible benefits programme

Ongoing training and development

Private health care

Qualifications

• 2-3 years’ experience in a research or insight role.
• Understanding of different research methodologies.
• Experience in data analysis and interpretation.

Responsibilities

• Support research projects from design to analysis and reporting.
• Manage client engagements and deliver actionable insights.
• Ensure compliance with GDPR and sector standards.

Skills

Interpersonal skills

Data analysis

Research methodologies

Client engagement

Quality assurance

Job description

We work closely with clients to fully understand the challenges facing their organisations, identify priorities for action, and evaluate the impact of change. Our in-depth topic knowledge and methodological expertise, combined with sophisticated analytics and impactful insight, enable us to create bespoke solutions tailored to every client’s needs.

BMG Research specialises in four core practices : Public Perceptions, Evaluation, Business and Insight and Experience.

We are now hiring for a Senior Research Executive to join the growing Customer Experience Team working at the heart of the social research agency and Hybrid from either our central London or Birmingham office . 3 days per week in the office and 2 days at home.

Key Responsibilities

• Support research projects that span UK public services, the utilities (e.g., Ofwat, Ofgem), and social housing sector, from design through to analysis and reporting
• Supporting all elements of research design, execution, client management, and reporting to deliver actionable insights
• Working closely with senior team members, you will help ensure the production of high-quality research materials, robust data quality, and insightful reporting, while also contributing to the management of project timelines and client expectations.

Client Engagement & Sector Expertise

• Demonstrate subject matter expertise for customer experience research in housing, utilities, and public services.
• Undertake secondary research and support proposals and business development.
• Maintain up-to-date knowledge of sector trends, regulatory requirements, and best practice methodologies.
• Build strong relationships with clients, understanding their challenges and delivering tailored insight solutions.

Research Design & Methodology

• Ensure all research materials and methodologies are robust, compliant with sector standards, and tailored to client needs.
• Support the design and sign-off of research materials, including questionnaires, script checking, discussion guides, and sampling strategies.

Data Analysis & Insight Generation

• Advise on data analysis to generate actionable insights for clients that are relevant to their sector challenges.
• Quality check deliverables, ensuring data and reports are accurate.
• Prepare and deliver high-quality client reports and presentations, making findings accessible and engaging.

Quality & Compliance

• Ensure all research activities comply with GDPR and sector-specific data requirements.
• Maintain high standards of quality assurance throughout the research process.

Person Specification

• Ideally at least 2-3 years’ experience working in a research or insight role, with an understanding of different research methodologies.
• Strong interpersonal skills and the ability to work collaboratively and with own initiative.
• Numerate, with experience in data analysis and interpretation.
• Able to thrive in a fast-paced environment, taking on challenging tasks and learning rapidly.
• A genuine desire to provide solutions to clients and deliver impactful research.

Desirable Experience

• Customer experience research with UK public sector clients, including survey design, fieldwork management, and insight reporting and presenting for central government, local government, public agencies, and regulatory clients.
• Experience of large-scale customer experience tracking studies.
• Housing : Experience with tenant or leaseholder surveys, Tenant Satisfaction Measures, or transactional surveys for social housing providers.
• Utilities : Understanding of regulatory research for Ofwat (C-Mex, D-Mex), Ofgem (Esat), or water / energy sector clients.
• Training or coaching of junior team members, to support their development.

Salary & Benefits

• £Commensurate with experience
• Hybrid working
• A flexible benefits programme including the option to buy additional holidays, payroll giving, cycle to work and private health care
• Ongoing personalised development path training and development

#BMGResearch #SocialResearch #L1-NS1