Professional Services Engineer Contact Centres

Dupen Recruitment Services; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading technology client is seeking a Professional Services Engineer to deploy AI-driven contact center solutions. The ideal candidate will manage client workshops, configure and implement applications, and collaborate with teams to deliver scalable solutions. This role offers flexible remote work with around 2-3 client visits monthly. Competitive salary and benefits are provided in a collaborative environment, perfect for professionals committed to learning and growth.

Benefits

Competitive salary and benefits package

Flexible remote working arrangements

Collaboration with a forward-thinking team

Qualifications

• Minimum 5 years experience in client-facing software delivery or IT roles.
• Experience deploying IT solutions (SaaS or on-premise).
• Solid understanding of IT infrastructure and networking.

Responsibilities

• Configure and deploy AI applications on cloud platforms.
• Lead client workshops to gather requirements.
• Document solutions and improve delivery processes.

Skills

Strong communication skills

Client-facing workshop experience

Organizational skills

Knowledge of Contact Centre technologies

Knowledge of AI technologies

Tools

AWS

TCP/IP knowledge

JSON/JavaScript (coding knowledge)

Job description

Professional Services Engineer

REMOTE WORKING / Working from Home

Permanent - Professional Services Engineer / Consultant (Contact Centre Focus, AI solutions in UC / Unified Communications).

I'm recruiting on behalf of a leading technology client for a Professional Services Engineer who will play a key role in deploying contact centre solutions with a strong focus on AI driven solutions deployment.

This is an exciting opportunity for someone who enjoys working closely with clients, running workshops, delivering innovative projects who has an interest in learning more about Natural Language Processing (NLP), Large Language Models (LLMs), and Generative AI.

The role

You'll be responsible for configuring, deploying, and commissioning advanced applications, ensuring projects are delivered on time, within budget, and to the highest standard.

Lead client workshops to understand requirements and design tailored solutions.

Deploy AI and LLM applications to cloud platforms such as AWS.

Collaborate with developers, engineers, and project managers to deliver scalable solutions.

Provide technical support during implementation and maintain exceptional customer service throughout the delivery cycle.

Stay ahead of emerging AI technologies and best practices.

Document solutions and contribute to continuous improvement of delivery processes.

Manage multiple projects concurrently and elevate risks when necessary.

Requirements

Strong communication skills and ability to run client‑facing workshops.

Experience deploying IT solutions (SaaS or on‑premise) in customer environments.

Solid understanding of IT infrastructure, networking, firewalls, and TCP/IP.

Good knowledge of telephony systems and protocols (VoIP/SIP).

Highly organised, proactive, and detail‑oriented with excellent time management skills.

Comfortable working remotely with minimal supervision.

Knowledge of ITIL‑based service delivery processes.

Minimum 5 years experience in client‑facing software delivery or IT roles.

Experience of Contact Centre technologies and associated applications.

Any experience of Conversational Design, Prompt Engineering for AI useful, but training available.

Ability to deliver training workshops and consultative demonstrations.

Understanding of data and integration principles.

(Coding knowledge such as JSON/JavaScript is a bonus but not essential.)

Why Apply?

Work on cutting‑edge AI projects shaping the future of customer experience.

Join a collaborative, forward‑thinking team.

Flexible remote working arrangements.

Competitive salary and benefits package.

This is a fantastic opportunity for a professional services engineer to join a company that fosters growth and offers an exciting and collaborative environment to work in.

Home-based with around 2‑3 client visits per month. Job offer is subject to security background checks.