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Helpdesk Administrator
Job summary
A leading facilities management company in Hertfordshire is seeking a Helpdesk Administrator to join their team. This role involves acting as the first point of contact for incoming queries, managing maintenance requests, and providing exceptional customer service. Candidates should have relevant experience, strong communication skills, and the ability to thrive in a fast-paced environment. A competitive salary of £30,000 per annum is offered, along with opportunities for development.
Benefits
Qualifications
- Previous experience in a helpdesk, facilities, or administration role.
- Able to thrive in a fast-paced environment and work well under pressure.
Responsibilities
- Act as the first point of contact for incoming queries via phone and email.
- Log and manage maintenance requests, ensuring timely allocation to engineers.
- Monitor job progress and update clients and internal teams accordingly.
- Coordinate planned and reactive works, ensuring all documentation is accurate.
- Maintain databases, reports, and service records.
- Provide exceptional customer service at all times.
Skills
Tools
Helpdesk Administrator – Leading Facilities Management Company
Location: Hertfordshire
Salary: £30,000 per annum
Employment: Full-time, Permanent
Agency Advert
Are you an organised, proactive, and customer-focused professional looking to take the next step in your career? Our client, a highly respected and fast-growing facilities management company based in Hertfordshire, is seeking a confident Helpdesk Administrator to join their friendly and supportive team.
- Act as the first point of contact for incoming queries via phone and email
- Log and manage maintenance requests, ensuring timely allocation to engineers
- Monitor job progress and update clients and internal teams accordingly
- Coordinate planned and reactive works, ensuring all documentation is accurate
- Maintain databases, reports, and service records
- Provide exceptional customer service at all times
- Previous experience in a helpdesk, facilities, or administration role
- Strong communication skills with the ability to multitask effectively
- Excellent attention to detail and a proactive approach to problem solving
- Confident using IT systems, including CRM or CAFM platforms
- Able to thrive in a fast-paced environment and work well under pressure
- Competitive salary of £30,000
- Supportive team environment and opportunities for development
- A chance to join a leading organisation within the FM sector
If you’re enthusiastic, organised, and ready to make a positive impact, we’d love to hear from you.
To apply, please submit your CV online, or contract Abbie at CBW Staffing Solutions for more information!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.