Helpdesk Administrator

CBW Staffing Solutions Limited; Buntingford; On-site; GBP 30,000; Full time

Job summary

A leading facilities management company in Hertfordshire is seeking a Helpdesk Administrator to join their team. This role involves acting as the first point of contact for incoming queries, managing maintenance requests, and providing exceptional customer service. Candidates should have relevant experience, strong communication skills, and the ability to thrive in a fast-paced environment. A competitive salary of £30,000 per annum is offered, along with opportunities for development.

Benefits

Competitive salary

Supportive team environment

Opportunities for development

Qualifications

• Previous experience in a helpdesk, facilities, or administration role.
• Able to thrive in a fast-paced environment and work well under pressure.

Responsibilities

• Act as the first point of contact for incoming queries via phone and email.
• Log and manage maintenance requests, ensuring timely allocation to engineers.
• Monitor job progress and update clients and internal teams accordingly.
• Coordinate planned and reactive works, ensuring all documentation is accurate.
• Maintain databases, reports, and service records.
• Provide exceptional customer service at all times.

Skills

Organised

Customer-focused

Strong communication skills

Attention to detail

Proactive problem-solving

IT systems usage

Ability to multitask

Tools

CRM platforms

CAFM platforms

Job description

Helpdesk Administrator – Leading Facilities Management Company

Location: Hertfordshire

Salary: £30,000 per annum

Employment: Full-time, Permanent

Agency Advert

Are you an organised, proactive, and customer-focused professional looking to take the next step in your career? Our client, a highly respected and fast-growing facilities management company based in Hertfordshire, is seeking a confident Helpdesk Administrator to join their friendly and supportive team.

Key Responsibilities

• Act as the first point of contact for incoming queries via phone and email
• Log and manage maintenance requests, ensuring timely allocation to engineers
• Monitor job progress and update clients and internal teams accordingly
• Coordinate planned and reactive works, ensuring all documentation is accurate
• Maintain databases, reports, and service records
• Provide exceptional customer service at all times

About You

• Previous experience in a helpdesk, facilities, or administration role
• Strong communication skills with the ability to multitask effectively
• Excellent attention to detail and a proactive approach to problem solving
• Confident using IT systems, including CRM or CAFM platforms
• Able to thrive in a fast-paced environment and work well under pressure

What’s on Offer

• Competitive salary of £30,000
• Supportive team environment and opportunities for development
• A chance to join a leading organisation within the FM sector

If you’re enthusiastic, organised, and ready to make a positive impact, we’d love to hear from you.

To apply, please submit your CV online, or contract Abbie at CBW Staffing Solutions for more information!