Veterinary Receptionist

Dnavetcare; Royal Borough of Kingston upon Thames; On-site; GBP 10,000 - 40,000; Full time

Job summary

A veterinary service provider in Chessington, London is seeking an experienced Veterinary Receptionist. The role involves welcoming clients and their pets, scheduling appointments, and providing outstanding service in a busy environment. The ideal candidate should have a genuine love for animals and strong communication skills. Full-time position with 4 days at the Chessington branch and Wednesday at Corner vets.

Qualifications

• Previous experience as a Veterinary Receptionist or in a similar customer-facing role.
• Genuine love for animals and commitment to client service.

Responsibilities

• Welcome clients and their pets upon arrival.
• Book appointments and manage the RX Works diary.
• Liaise with clients regarding queries for appointment booking and medication collection.

Skills

Exceptional communication skills

Strong organisational abilities

Multitasking in a fast-paced environment

Proficiency in computer systems

Job description

About The Role

Are you a passionate and experienced Veterinary Receptionist looking for an exciting opportunity in Chessington, London?

Look no further! Here at Chessington Veterinary Surgery, we are looking for a dedicated individual to join our incredible team as a Veterinary Receptionist. Our practice is renowned for delivering exceptional care and service to our clients' lovely pets.

We pride ourselves on our commitment to providing the very best veterinary care while creating a warm and welcoming environment for our teams, our patients and their owners.

As a Veterinary Receptionist, you'll be the first point of contact for our clients, you'll be the friendly face and the first person our clients see when they walk through our doors, greeting clients with a smile and giving their pets a good old fuss!

You’ll assist them with scheduling appointments, answering inquiries and providing general support.

This is a full time position with 4 days based at our Chessington branch and Wednesdays at our Corner vets branch with 1:3 Saturday mornings.

Your day at Chessington Veterinary Surgery could include:

• Welcoming clients and their pets upon arrival
• Book appointments and arrivals on the RX Works diary
• Help to promote our Healthcare Plan so that pets are receiving premium discounted preventative treatment. Booking in follow-up appointments for the pet once they have left their initial consultation
• Help the Vet and Nurse team with queries
• Being responsible for paperwork being scanned onto pets digital records
• Liaison with clients regarding queries for appointment booking and medication collection
• Ordering food and medication
• Taking payment immediately after treatment of the pet. 0% finance application processing for those clients wanting to spread the cost of payment for larger operations
• Managing an extremely busy reception desk with efficiency and professionalism — and don't forget about those emails coming through or those social media pages!

About You Ideally you will have:

• Previous Experience working as a Veterinary Receptionist or in a similar customer-facing role within the Veterinary or Medical Industry
• Exceptional communication and interpersonal skills. Strong organisational abilities and be able to multitask in a fast-paced environment
• A genuine love for animals and a commitment to delivering outstanding client service
• Be proficient in computer systems and software.

Cuddling pets. Yes, that's a must. Pets are everything to our amazing teams.

About Us

DNA Vetcare is a proudly independent group of multi award-winning surgeries, founded in 2006 by veterinary surgeons Alan van Heerden and Dane Walker. Dane and Alan have taken their years of experience working in numerous high quality practices, to provide exceptional vet care across London and Kent. Claire Baker joined Alan and Dane as a Director in 2019, originally arriving at the main London hospital in 2013 as a locum. Claire heads up the Group’s operations and vet team recruitment.

DNA Vetcare has a network of excellent veterinary surgeons who have been handpicked for their clinical skills, experience and ability to provide compassionate care for your four-legged (or three-legged, finned or feathered) friend. This network of excellence is the foundation on which we have built a strong reputation for providing the very best care to pets and owners alike.

Excellent service to clients, respectful, caring and expert care for animals and a supportive encouraging work place for their teams.