Communication jobs in United Kingdom

The individual will play a key role in delivering a high quality service at Velindre Cancer Centre. The post holder will be part of a team providing a registration and scheduling service for patients' appointments and treatments. The role involves registering patients as required, ensuring that the standard/agreed form is complete with all relevant information before registration, and liaising with patients to give them a choice of available appointments using the Trust's computerised booking system.

Self‑management is essential; the post holder must manage and prioritise time and workload, working primarily independently and on own initiative with minimal supervision. The role requires effective communication and collaboration with clinical and administrative teams, and the ability to adapt daily work plans to meet rapidly changing priorities in an unpredictable workload.

• Ensure that all patients are registered accurately on the Trust's computerised system to agreed timescales.
• Check patient demographic and GP details are correct on the system and amend as necessary.
• Act on instruction from the consultant, liaise with the patient to ensure a suitable appointment date and time.
• Schedule patient's treatment and out‑patient appointments using the Trust's IT systems.
• Provide effective communication of any relevant information to those responsible for preparing out‑patient and treatment clinics.
• Help maintain excellent communication links with all departments.
• Work as part of a team to improve the performance of the department.
• Participate in the training and support of new staff.
• Track all records handled as appropriate.
• Provide cover for colleagues as requested.
• Attend mandatory training.
• Use the Trust's IT systems as required to undertake a range of duties.
• Be able to adapt to change in ways of working as necessary.
• The ability to speak Welsh is desirable; English and/or Welsh speakers are equally welcome to apply.

Velindre University NHS Trust prides itself on specialist services across Wales, including cutting‑edge Velindre Cancer Centre and award‑winning Welsh Blood Service. We support the NHS Wales Shared Services Partnership and Health Technology Wales, and work closely with these partners to deliver high‑quality care. Formed in 1994, we have a dedicated workforce that applies value‑based healthcare principles across a wide array of roles, striving for excellence in every area.

• Date posted: 10 December 2025
• Pay scheme: Agenda for Change
• Band: Band 3
• Salary: £25,313 to £26,999 per annum pro rata
• Contract: Permanent
• Working pattern: Part‑time, Job share
• Reference number: 120-AC841-1225
• Job locations: Velindre Cancer Centre, Velindre Road, Whitchurch, Cardiff, CF14 2TL

Please see the attached detailed Job Description and Person Specification outlining the main responsibilities and qualifications for the role.

Essential

• NVQ Level 3 or equivalent qualification or level of knowledge and experience
• Advanced keyboard skills
• Good knowledge of outpatient pathways and activity classification
• Knowledge of Data Protection/Confidentiality
• Excellent knowledge of the full range of data quality, activity management, standards and procedures
• Experience working in a hospital environment or NHS organisation
• Good organisational skills
• Ability to prioritise workloads
• Excellent communication skills – both verbal and written
• Ability to deal with complex queries
• Ability to work independently
• Flexible approach to meet the needs of the service

Desirable

• Knowledge of WPAS Welsh Patient Administration System
• Knowledge of WCP Welsh Clinical Portal
• Knowledge of the NHS Wales Data Dictionary
• Experience of NHS Wales Patient Administration Systems
• Previous outpatient appointment management experience
• Welsh language skills levels 1 to 5

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure to the Disclosure and Barring Service (formerly CRB) is required to check for previous criminal convictions.

Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information, visit the UK Visas and Immigration website.

Velindre University NHS Trust
Velindre Cancer Centre
Velindre Road, Whitchurch
Cardiff, CF14 2TL
Website: https://velindre.nhs.wales/