Medical Administrator

Hartlepool & Stockton Health; Tees Valley; On-site; GBP 60,000 - 80,000; Part time

Job summary

A local GP practice in Tees Valley is seeking an enthusiastic Medical Receptionist/Administrator to join their team. The ideal candidate will excel in communication, possess IT skills, and demonstrate the ability to work under pressure in a busy environment. Experience in customer service is required, and knowledge of SystmOne is desirable. This position offers part-time work within a supportive practice aiming to improve community health.

Qualifications

• Good standard of general education.
• Experience in working with the general public.
• Knowledge of medical terminology is advantageous.

Responsibilities

• Assist patients in accessing appropriate services.
• Project a positive image to patients and visitors.
• Support practice team administration and protocols.

Skills

Excellent communication skills

IT skills

Time management

Problem solving skills

Interpersonal skills

Adaptability

Education

GCSE English and Mathematics (Grade C)

Tools

SystmOne

Job description

Job Summary

We are a busy 5 doctor GP practice and we require an enthusiastic, and versatile Medical Receptionist/Administrator to join our friendly team. General practice is a challenging environment that requires a flexible and calm approach with the ability to multi-task and work under pressure at peak times and given the nature of the position the applicant must have good communication skills. The ideal candidate will be a highly motivated team player who has customer service/patient experience. IT and keyboard skills are essential. A working knowledge of SystmOne would be advantageous although training will be provided for the right candidate. Experience of working in a GP practice and knowledge of medical terminology are also advantageous but not a necessity.

About Us

At Hartlepool and Stockton Health GP Federation our guiding aim is to improve the health and wellbeing of local people. Relationships are key to everything we do and by working with our practice members and their Primary Care Networks, as well as other local partners, we strive to provide excellent services that help people to live their best lives. As part of this support, we are hosting this job advert on behalf of one of our member practices.

Date posted

09 December 2025

Pay scheme / Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Job share

Job location

Hart Medical Centre, 1 Surgery Lane, Hartlepool, Cleveland, TS24 9DN

Job description

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Patient and Community Services

• Face-to-face contact with patients and visitors.
• Welcoming patients and communicating with members of the practice team.
• Handing completed repeat prescriptions to patients and checking names and address.
• Process appointment requests for future appointments from patients by telephone and in person.
• Deal with visits requests and liaise with GP and patient.

Administration

• Have a thorough knowledge of all practice procedures.
• Work in accordance with written protocols.
• Work with various IT programmes and Clinical Systems.
• Filing and photocopying as requested.
• Data entry.
• Process patients change of address with knowledge of practice area.
• Scanning letters and filing into patients clinical record using a document management tool.
• Making referrals to community services using SystmOne and NHS email.

Telephone

• Have working knowledge of telephone system, during and after hours.
• Telephonist taking calls and dealing with each request appropriately.
• Respond to emergency calls appropriately.

Information Governance

• Comply with all Information Governance Policies.
• Comply with all systems for data security and protection.
• Must complete annual IG training.

Premises and Equipment

• Clear rooms after surgeries.
• Ensure building security and report any problems.
• Maintain stock and monitor stationery levels in all rooms.
• Tidy waiting areas and surgery ready for next session.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Actively reporting of health and safety hazards and infection hazards immediately when recognised.
• Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role.
• Undertaking periodic infection control training (minimum annually).
• Reporting potential risks identified.

Equality and Diversity

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming and non-judgmental and respects their circumstances, feelings, priorities and rights.

Personal/Professional Development

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to Implementation of Services

• Apply practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.
• Any other tasks allocated by managers.

Person Specification

Skills, behaviours and knowledge – Essential

• Excellent communication skills (written and oral). IT skills. Clear polite telephone manner. Time management and the ability to work to deadlines. Problem solving skills. Interpersonal skills. Smart, polite and confident. Planning and organising. Performing under pressure. Adaptability, using initiative and team working. Self motivated, flexible and the knowledge to maintain confidentiality.

Desirable

• Knowledge of SystmOne Clinical System.

Qualifications – Essential

• Good standard of general education. GCSE English and Mathematics (Grade C) or equivalent.

Qualifications – Desirable

• AMSPAR Receptionist Certificate. NVQ Level 2 in Customer Care.

Experience – Essential

• Experience in working with the general public.

Experience – Desirable

• Experience in working within General Practice and Reception work.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Hartlepool & Stockton Health [H&SH]
Hart Medical Centre
1 Surgery Lane
Hartlepool
Cleveland
TS24 9DN
https://www.hartlepoolandstocktonhealth.co.uk/ (Opens in a new tab)