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Are you passionate about optimising service delivery and enhancing operational efficiency?
We are seeking a dedicated and detail-oriented Service Management Analyst to join our dynamic Service Management team. The ideal candidate will have hands-on experience in ServiceNow development and a robust understanding of all Service Management processes, with a particular focus on Asset and Configuration Management.
In this role, you will support our wider Service Management and Technology teams, ensuring the effective use of ServiceNow to elevate our service delivery standards and drive operational excellence.
About our Technology function:
At Penguin Random House, our Technology team is the powerhouse of innovation and efficiency, delivering top-notch solutions with flair and finesse. We thrive on flexibility and agility, adapting to ensure our operations run seamlessly. Success is our mantra, driven by accountability and an enthusiastic embrace of change. Each team member brings a unique blend of skill and initiative, fostering a culture of unity and collaboration. Together, we take personal ownership of our roles, working hand-in-hand to exceed the expectations of our stakeholders who rely on us to deliver excellence every time.
Key responsibilities:
What you will bring:
Preferred Criteria:
Application instructions
Please apply with your CV by 11:59pm on Sunday 13th July.
Circa £50,000 dependent on how your skills and experience align to the role, plus bonus and benefits.
While our offices across the UK are places to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important.
Hybrid working is our current practise with time spent working from home and in our London office.Time required in the office will vary depending on projects and collaborative working sessions, and we are happy to discuss this during the interview process.
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.