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A leading organization in the housing sector is seeking a Customer Support Co-ordinator in Milton Keynes. This role involves assisting housebuilders and developers while delivering outstanding customer service. The successful candidate will thrive in a busy environment, ensuring accuracy and support across various communications and processes. A great opportunity for those who love engaging with people and resolving queries.

27 days annual leave + bank holidays

enhanced pension scheme (up to 10.5%)

life assurance

subsidised private medical insurance

employee discounts platform

enhanced maternity, paternity, adoption leave and pay

• Experience in customer service or administrative role.
• Able to handle a variety of customer queries and stay organized.
• Enjoys working in a busy environment.

• Handle customer queries via phone, email, and online systems.
• Support builders and developers with site registration.
• Keep internal systems accurate and up to date.

Organizational skills

Problem-solving

Microsoft Office

Working location: Milton Keynes (Hybrid role - 3 days in office, 2 days WFH)

Employment type: Full time, Permanent

Job summary:

We’re on the lookout for aCustomer Support Co-ordinatorto join our brilliant Customer Services team inMilton Keynes.This is a key role where you’ll support housebuilders, developers, and internal teams, helping us deliver first-class service every single day. If you’ve got a passion for people and enjoy variety, this one’s for you.

What you’ll be doing

• Handling a variety of customer queries via phone, email and online systems
• Supporting builders and developers with the site registration process
• Managing notifications, amendments and documentation for building control
• Helping keep our internal systems accurate and up to date
• Approving requests within your limits and supporting with invoice tasks
• Working as part of a flexible team, stepping in where needed
• Making a real difference to the customer experience

What we’re looking for

• Great customer service and admin skills
• Comfortable working across email, phone and online systems
• Strong attention to detail and ability to stay organised
• Someone who thrives in a busy environment and enjoys solving problems
• Experience using Microsoft Office (Word, Excel, Outlook)
• A positive, team-first attitude with a willingness to learn
• While not essential, experience in the building or insurance sector would be an advantage.

What we offer

Our benefits package includes:

• 27 days annual leave + bank holidays
• enhanced pension scheme (up to 10.5%)
• life assurance
• subsidised private medical insurance
• employee discounts platform
• enhanced maternity, paternity, adoption leave and pay for all new parents

+ many more!

Who we are

At NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.

Why you should join us

As a modern, family-friendly employer, we’re in a phase of rapid growth, embracing technology, data and new ways of working. We’re seeking passionate, skilled and driven individuals to join us on this exciting journey.

Once onboard, you’ll have access to fantastic opportunities for personal and career growth. You’ll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.

We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we’re always happy to have a conversation about flexible working arrangements.

Our inclusive culture

We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea-sharing.

#li-hybrid

Why NHBC

Work for the UK’s leading independent provider of warranty and insurance for new-built homes.

We have a range of job opportunities across the UK, including field and home-based roles within corporate, business operations and field tech. We welcome experienced professionals and those new to the world of work such as trainees, and with our flexible working approach we are open to helping you find a role that works for you.

Why work for NHBC

Working location: Milton Keynes (Hybrid role - 3 days in office, 2 days WFH)

Employment type: Full time, Permanent

Job summary:

We’re on the lookout for aCustomer Support Co-ordinatorto join our brilliant Customer Services team inMilton Keynes.This is a key role where you’ll support housebuilders, developers, and internal teams, helping us deliver first-class service every single day. If you’ve got a passion for people and enjoy variety, this one’s for you.

What you’ll be doing

• Handling a variety of customer queries via phone, email and online systems
• Supporting builders and developers with the site registration process
• Managing notifications, amendments and documentation for building control
• Helping keep our internal systems accurate and up to date
• Approving requests within your limits and supporting with invoice tasks
• Working as part of a flexible team, stepping in where needed
• Making a real difference to the customer experience

What we’re looking for

• Great customer service and admin skills
• Comfortable working across email, phone and online systems
• Strong attention to detail and ability to stay organised
• Someone who thrives in a busy environment and enjoys solving problems
• Experience using Microsoft Office (Word, Excel, Outlook)
• A positive, team-first attitude with a willingness to learn
• While not essential, experience in the building or insurance sector would be an advantage.

What we offer

Our benefits package includes:

• 27 days annual leave + bank holidays
• enhanced pension scheme (up to 10.5%)
• life assurance
• subsidised private medical insurance
• employee discounts platform
• enhanced maternity, paternity, adoption leave and pay for all new parents

+ many more!

Who we are

At NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.

Why you should join us

As a modern, family-friendly employer, we’re in a phase of rapid growth, embracing technology, data and new ways of working. We’re seeking passionate, skilled and driven individuals to join us on this exciting journey.

Once onboard, you’ll have access to fantastic opportunities for personal and career growth. You’ll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.

We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we’re always happy to have a conversation about flexible working arrangements.

Our inclusive culture

We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea-sharing.

#li-hybrid

Why NHBC

Work for the UK’s leading independent provider of warranty and insurance for new-built homes.

We have a range of job opportunities across the UK, including field and home-based roles within corporate, business operations and field tech. We welcome experienced professionals and those new to the world of work such as trainees, and with our flexible working approach we are open to helping you find a role that works for you.

Why work for NHBC

NHBC colleagues have access to a wide range of additional benefits and we ensure our packages are attractive to current and potential employees.

Flexibility

Working flexibly is part of our commitment to supporting a positive work-life balance and we are always happy to talk about flexible and hybrid working, wherever possible.

Bonus

We offer a yearly performance based bonus to all employees based on a percentage of salary.

27 days holiday + bank holidays with the opportunity to purchase extra days.

Enhanced leave and pay

We offer equalised maternity, paternity, adoption leave and pay for all new parents.

We recognise the valuable contribution that our colleagues make, benchmarking our salaries, against the wider market to ensure our packages are attractive.

Our Diversity Equity and Inclusion (DE&I) strategy is focused on providing a shared direction and commitment for the organisation to respect and value our diverse workforce and continue to build a more inclusive workplace. We aim to attract and retain a workforce that represents the communities in which we work.

If you're interested in working at NHBC but haven't found the role for you within our list of current vacancies, please feel free to upload your CV. We will contact you if a suitable position becomes available and will keep your CV on file for up to 18 months. We also recommend checking our careers web page regularly, as new opportunities are posted frequently.

National House-Building Council and its subsidiaries (NHBC) engage with preferred recruiters or agencies on a formal basis. NHBC is unable to accept applications from recruiters or agencies who do not have signed terms of business with NHBC. If unsolicited applications or CVs are received from recruiters or agencies with or without such an agreement, NHBC will neither consider nor agree to any payment to that party.

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