Pensions Banking Manager

Metro Bank Plc; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading UK retail bank is seeking a skilled professional to manage relationships with pension providers. The role focuses on developing and maintaining strong client relationships, enhancing customer service, and contributing to the growth of the pensions portfolio. Ideal candidates will have exceptional attention to detail, strong communication skills, and the ability to work independently under pressure. Competitive salary and benefits, including hybrid working options, are offered.

Benefits

Generous holiday allowance

Attractive pension scheme

Healthcare and life assurance

Colleague discounts

Qualifications

• Understanding of risks associated with managing provider relationships.
• Ability to work independently to tight deadlines.
• Strong customer relations skills and problem-solving abilities.

Responsibilities

• Manage relationships with key pension providers.
• Develop provider relationships to ensure excellent service.
• Create new business and leads to expand the pensions portfolio.

Skills

Excellent attention to detail

Strong communication skills

Relationship management

Process Improvement

Planning and scheduling skills

Job description

We have been awarded the “Most Loved Workplace”! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.

What you will do:

• You will be responsible for managing the relationship of a number of key existing pension providers
• Work to develop provider relationships to ensure first class customer service is achieved, maintaining prompt and accurate turnaround to client queries. Success here will be evidenced through the ongoing development of these relationships and the feedback they provide
• You will establish relationships with key individuals at each provider who are able to discuss subjects ranging from day-to-day issues through to development plans. This will include the scheduling and hosting of regular service calls and occasional site visits.
• Create new business, deposits and leads to expand the pensions “portfolio/book”
• Work with financial crime and risk colleagues to mature the due diligence review process. Ensure associated assessments are completed in line with agreed schedules and all reviews are submitted and recorded in a timely fashion – success here will be evidenced on positive feedback from Metro’s Risk & Compliance teams
• Timely preparation and maintenance of all role related MI.
• Ensure Financial Crime related referrals are prioritised and dealt with within agreed SLA’s.
• Prompt attention to Experian alerts ensuring associated procedures are followed and findings documented as prescribed.
• Provide guidance and assistance to the Pensions Banking Team with particular focus on developing knowledge base of the pension sector.
• To enable you to fulfil your role you will be required to develop internal relationships with Partnership Support, Pension Banking Team, Head of Pensions Banking and Support and representatives from our own Risk & Compliance, Payments and IT teams

And… we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.

What you will need:

• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
• Excellent attention to detail and a considered approach to the task in hand
• The ability to work independently to tight deadlines whilst maintaining a high level of accuracy
• A can do attitude when dealing with all set tasks
• Excellent communication skills both written and verbally; an affective, assertive and confident communicator
• Strong planning and scheduling skills
• Relationship management – The ability to manage a growing list of clients and handle them all with AMAZE(ING) bespoke service
• Customer Relations – being an expert at Attending to Every Detail to avoid any complaints and the confidence and ability to Make Every Wrong Right for when you can’t
• Process Improvement – Game Changing where you see the need within the department for a new process or procedure. You are on the front lines of both customer and department communications and have a unique perspective on how to make our service more FANtastic, so we encourage you to speak up!
• A good understanding of Metro Bank’s role in the provision of bank accounts for Pension Providers, how this helps them and what our offering provides to the beneficial owner of deposits
• Strong product knowledge of Partnership’s proposition along with an understanding of the supporting infrastructure (Commercial Online Banking) we provide for these clients and how it works
• How to build, develop and maintain strong relationships with important introducers
• High awareness of need for risk controls, project management and MI reporting

Our promise to you…

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!