Analyst à Grande-Bretagne

• Location: Leeds
• RATE: £220-250 PD

• Free on-site parking
• Education: Commercial exposure required
• Qualifications: ITIL and or MCSE desirable but not essential
• Great exposure to Enterprise level technology and full MS tech stack inc Networking, Security, Virtualisation, Telephony, Physical kit all Windows

Systems Support Analyst - 2nd Line Level

Provide a high level of service support and maintain the group systems and infrastructure, with the responsibility of identifying and implementing new developments, which are aligned with the organisation’s strategy.

• Deliver systems and requirements in-line with the IS strategy and the key strategic objectives.
• Assist in the training of department members, end users and new employees.
• Develop and update documents pertaining to system or software procedures, requirements and changes.
• Perform maintenance and backup functions for key systems, resolving issues of diverse scope by reviewing and analysing identifiable factors.
• Conduct testing of systems when required, to ensure efficiency and accuracy, using the appropriate software tools.
• Implement and maintain system security and data confidentiality, integrity and availability across the network.
• Administer, maintain, develop and implement policies and procedures for ensuring the security and integrity of critical systems and issues related to applications support and availability.
• Provide accurate and timely resolutions to challenging technical problems while representing the team in a positive, professional manner.
• Provide support to users during normal business hours and when required in accordance with the on-call rota.
• Provide support by both telephone and user visits where appropriate to ensure quick resolution of software and hardware problems, in line with department SLA’s.
• Install, configure, support, troubleshoot and document all areas of the infrastructure.
• Troubleshoot hardware and software problems for all supported platforms within the business.
• Test, install and configure new hardware and software solutions.
• Log all calls into the service desk application to ensure that statistics and analysis of all calls can be made.
• Ensure that users are kept informed of the status of any outstanding calls.
• Carry out 'ad-hoc' tasks when requested to assist with the security and smooth running of IT systems and to ensure a high level of support for users.
• Perform system checks in line with procedures set.
• Maintain department inventory and equipment specification files, and maintain error logging of system faults, liaising with users and suppliers to resolve faults.
• Assist with the production of departmental reports on a regular basis.
• Provide weekly reviews of work completed, work in progress and planned work to the Head of Information Systems and members of the department.
• Undertake training as deemed appropriate within the department and through liaison with the Head of Information Systems.

• Proven background working as a 1st/2nd Line Support Analyst within a Service Desk environment.
• Excellent technical knowledge and experience of supporting Windows Operating Systems and Microsoft Office Software.
• Good working knowledge of Microsoft Windows Server and Active Directory Network Services (Inc., but not limited to TCP/IP, DNS, Group Policy, and DHCP).
• Good working knowledge of Microsoft Exchange.
• Customer focused, with experience of providing advice and guidance to customers over the telephone, e-mail and Internet with a proven track record of service delivery.
• Organised and methodical, with the ability to work to targets and goals unsupervised.
• Enthusiastic, self-motivated team player with the ability to work within a demanding environment and be able to demonstrate a logical approach to problem solving.
• Patience and ability to remain calm under pressure, whilst showing initiative at all times and an ability to apply a lateral thought process to problem resolution.

• SQL Server (Administration activities including: installation, performance tuning, security, analysis and reporting, backup and recovery).
• A sound working knowledge of IP Routing and VLAN configurations.
• Strong understanding of secure firewall configurations, including, but not limited to 2-factor SSL VPN’s and granular access policies.
• Good working knowledge of VMware, including monitoring, provisioning, housekeeping and troubleshooting activities to maintain a stable environment.
• Experience of supporting and administrating a VMWare vSphere virtual environment.