Technical Support Analyst R58692

Kinetic Software; Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading provider of operational technology solutions is seeking a Technical Support Analyst to help customers access software updates and improvements. Your role will involve database management, risk assessment, and ensuring customer satisfaction. Ideal candidates will have strong technical skills, experience with various database systems, and a proactive problem-solving approach. Join a collaborative environment that values your input and development.

Qualifications

• Strong understanding of database systems.
• Experience in backup/restore procedures and data integrity verification.
• Knowledge or exposure to cloud platforms (AWS, Azure) is an advantage.

Responsibilities

• Enable customers to access the latest software offerings.
• Create detailed migration/upgrade plans with rollback procedures.
• Proactively identify potential risks and develop strategies.

Skills

Strong understanding of database systems (SQL Server, MySQL, PostgreSQL, Oracle)

Understanding of Client/Server software relationships

Knowledge of server infrastructure and virtualisation

Competent using remote access tools such as Windows RDP

Ability to review Microsoft Windows Server environments

Knowledge or exposure to Azure

Job description

Technical Support Analyst R58692

Department: Customer Support

Employment Type: Permanent - Full Time

Location: Milton Keynes

Description

Here's what you need to know about Kinetic At Kinetic, we’re redefining operational excellence in higher education, conferencing, and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, we help institutions streamline operations, elevate customer experiences, and unlock their full potential.

With over 25 years of experience and trusted by more than 350 institutions worldwide, our software empowers universities and venues to run smarter, faster, and more collaboratively. From bustling campuses to dynamic corporate environments, our technology adapts to the rhythm of each organisation — helping them thrive in a fast‑changing world.

But we’re more than just software. We’re a team of passionate problem‑solvers, innovators, and collaborators who care deeply about our customers and each other. Our culture is built on empowerment, community, and continuous growth. We believe in giving people the tools, support, and freedom to do their best work — and have fun while doing it.

Joining Kinetic means being part of a purpose‑driven business where your ideas matter, your development is supported, and your impact is real. If you’re ready to help shape the future of operational technology in education and events, we’d love to meet you.

What will I be bringing to life in this role?

Our customers provide regular feedback and suggestions on our products; this feedback, along with new industry innovation, means we release new software updates several times a year. For our customers to be successful and to enable them to work efficiently and effectively, they need access to this new software.

The role of Technical Services Analyst is crucial to enabling our customers to have access to the latest offerings from Kinetic, and to allow them access to this software when convenient and effective for their business needs.

Your Role & Responsibilities

Your day‑to‑day activities can vary as our business continues to grow, providing an exciting and diverse working environment where you will have the opportunity to make a real impact.

What will I need to hit the ground running?

Technical Proficiency & Database Management Skills

• Strong understanding of database systems (SQL Server, MySQL, PostgreSQL, Oracle, etc.)
• Understanding of Client/Server software relationships with experience in backup/restore procedures, database cloning, and data integrity verification
• Knowledge of server infrastructure, virtualisation (VMware, Hyper‑V), and cloud platforms (AWS, Azure)
• Competent using remote access tools such as Windows RDP
• Knowledge of SQL Server
• Ability to review Microsoft Windows Server environments such as server performance
• Knowledge or exposure to Azure is an advantage.

Project Planning & Documentation Practices

• Demonstrates methodical approach to creating detailed migration/upgrade plans with rollback procedures
• Maintains comprehensive documentation of processes, configurations, and dependencies
• Creates pre‑flight checklists and post‑migration validation steps
• Documents lessons learned and continuously improves runbooks
• Upholds processes and communications with customers to meet SLAs and instill confidence

Risk Management & Problem‑Solving Ability

• Proactively identifies potential risks and develops mitigation strategies
• Demonstrates meticulous verification processes (data validation, functional testing, performance checks)