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Junior IT Technician: Service Desk & 1st/2nd Line Support
Job summary
A healthcare provider is seeking a Junior IT Technician to join their IT Service Desk team in Crewe. The role involves providing 1st and basic 2nd line support for IT issues, managing ticket requests, and assisting with hardware setup. Applicants should have knowledge of IT support practices, excellent communication skills, and a commitment to customer service. This is an excellent opportunity for personal development in a dynamic healthcare environment.
Qualifications
- Knowledge of IT support best practices and troubleshooting techniques.
- Experience supporting hardware and software issues.
- Good educational background in IT or related field.
Responsibilities
- Provide advanced 1st and basic 2nd line support to all users.
- Log all calls on the IT service desk system.
- Assist IT technicians with documentation and user guides.
- Install and configure PCs, laptops, and printers.
- Manage user accounts and permissions.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.