IT Service Desk Technician — Grow Your Tech Career

Education for Industry Group; Greater London; On-site; GBP 27,000; Full time

Job summary

An educational organization in Greater London is seeking a proactive Service Desk Technician to ensure smooth operation of its service desk. The successful candidate will monitor support tickets, work closely with management for service improvements, and provide high-quality IT support. A relevant IT qualification and experience in service desk environments are required. The role offers competitive pay, funded professional qualifications, and generous leave options. Join us to support young people's educational journey.

Benefits

Funded Professional Qualifications

Generous and Flexible Leave Options

Monthly Wellbeing Allowance

Qualifications

• Experience in IT Service Desk environment
• Strong commitment to delivering high-quality technical support
• Ability to improve service performance

Responsibilities

• Monitor support tickets from receipt to resolution
• Work with Service Desk Manager to identify service improvement opportunities
• Support delivery of a reliable service to staff and stakeholders

Skills

IT knowledge

Customer-focused support

Technical expertise in Microsoft systems

Active Directory and Azure administration

Education

Relevant IT qualification or equivalent

Tools

Microsoft Office 365

Network devices

A/V equipment

Telecoms equipment

Job description

An educational organization in Greater London is seeking a proactive Service Desk Technician to ensure smooth operation of its service desk. The successful candidate will monitor support tickets, work closely with management for service improvements, and provide high-quality IT support. A relevant IT qualification and experience in service desk environments are required. The role offers competitive pay, funded professional qualifications, and generous leave options. Join us to support young people's educational journey.