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Client Liaison Officer
Résumé du poste
A healthcare staffing agency is looking for a Client Liaison Officer to manage client relationships and ensure high-quality care delivery. Responsibilities include coordinating staffing services, managing staff shifts, handling payments, and maintaining accurate financial records. The ideal candidate will have strong communication skills, attention to detail, and experience with rostering systems. This office-based role requires proficiency in Microsoft Office and the ability to manage multiple accounts effectively. Ideal for those with a background in healthcare staffing or medical administration.
Qualifications
- Strong communication and relationship management skills.
- High attention to detail and accuracy.
- Experience using rostering, healthcare staffing systems.
Responsabilités
- Manage relationships with healthcare clients and coordinate staffing services.
- Input, update, and manage healthcare staff shifts.
- Collect payments and maintain accurate financial records.
- Manage allocated healthcare client accounts.
Connaissances
Outils
Job Summary
The Client Liaison Officer - Healthcare Staffing is responsible for managing relationships with healthcare clients and coordinating staffing services to ensure safe, timely, and high-quality care delivery.
This role acts as the key link between healthcare facilities, internal staffing teams, and finance, with duties including staff shift inputting, data management, client account management, and payment collection.
- Serve as the primary point of contact for healthcare online platforms
- Build and maintain strong professional relationships with clients
- Respond promptly to inquiries and service issues
- Accurately input, update, and manage healthcare staff shifts in rostering systems and online platforms
- Monitor shift changes, cancellations, and outstanding financials
- Ensure all shifts are aligned with staff qualifications, availability, and regulatory requirements
- Adhere to healthcare privacy, confidentiality, and data protection regulations
- Issue correspondence and collect payments from healthcare clients
- Follow up on outstanding accounts in a professional and timely manner
- Maintain accurate financial and billing records
- Liaise with finance teams to resolve billing discrepancies and account queries
- Manage assigned healthcare client accounts to ensure contractual terms are met
- Monitor service usage
- Work closely with recruiters, schedulers, payroll, and finance teams
- Communicate account feedback and operational requirements to management
- Support continuous improvement of administrative processes
- Strong communication and relationship management skills
- High attention to detail and accuracy
- Experience using rostering, healthcare staffing systems
- Understanding of healthcare staffing requirements and compliance standards
- Ability to manage multiple client accounts and staffing priorities
- Proficiency in Microsoft Office and database systems
- Previous experience in healthcare staffing, medical administration, or client services
- Experience with shift scheduling, invoicing, and account management
- Knowledge of healthcare regulations, credentialing, and privacy requirements
- Office-based
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.