Client Liaison Officer

Pin Point Recruitment; Gateshead; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare staffing agency is looking for a Client Liaison Officer to manage client relationships and ensure high-quality care delivery. Responsibilities include coordinating staffing services, managing staff shifts, handling payments, and maintaining accurate financial records. The ideal candidate will have strong communication skills, attention to detail, and experience with rostering systems. This office-based role requires proficiency in Microsoft Office and the ability to manage multiple accounts effectively. Ideal for those with a background in healthcare staffing or medical administration.

Qualifications

• Strong communication and relationship management skills.
• High attention to detail and accuracy.
• Experience using rostering, healthcare staffing systems.

Responsibilities

• Manage relationships with healthcare clients and coordinate staffing services.
• Input, update, and manage healthcare staff shifts.
• Collect payments and maintain accurate financial records.
• Manage allocated healthcare client accounts.

Skills

Strong communication and relationship management skills

High attention to detail and accuracy

Experience using rostering, healthcare staffing systems

Understanding of healthcare staffing requirements and compliance standards

Ability to manage multiple client accounts and staffing priorities

Proficiency in Microsoft Office and database systems

Tools

Microsoft Office

Healthcare staffing systems

Job description

Client Liaison Officer - Healthcare Staffing

Job Summary

The Client Liaison Officer - Healthcare Staffing is responsible for managing relationships with healthcare clients and coordinating staffing services to ensure safe, timely, and high-quality care delivery.

This role acts as the key link between healthcare facilities, internal staffing teams, and finance, with duties including staff shift inputting, data management, client account management, and payment collection.

Key Responsibilities

Client Liaison & Relationship Management

• Serve as the primary point of contact for healthcare online platforms
• Build and maintain strong professional relationships with clients
• Respond promptly to inquiries and service issues

Shift Scheduling & Staffing Coordination

• Accurately input, update, and manage healthcare staff shifts in rostering systems and online platforms
• Monitor shift changes, cancellations, and outstanding financials
• Ensure all shifts are aligned with staff qualifications, availability, and regulatory requirements
• Adhere to healthcare privacy, confidentiality, and data protection regulations

Payments & Financial Administration

• Issue correspondence and collect payments from healthcare clients
• Follow up on outstanding accounts in a professional and timely manner
• Maintain accurate financial and billing records
• Liaise with finance teams to resolve billing discrepancies and account queries

Account Management

• Manage assigned healthcare client accounts to ensure contractual terms are met
• Monitor service usage

Internal Coordination

• Work closely with recruiters, schedulers, payroll, and finance teams
• Communicate account feedback and operational requirements to management
• Support continuous improvement of administrative processes

Skills & Qualifications

• Strong communication and relationship management skills
• High attention to detail and accuracy
• Experience using rostering, healthcare staffing systems
• Understanding of healthcare staffing requirements and compliance standards
• Ability to manage multiple client accounts and staffing priorities
• Proficiency in Microsoft Office and database systems

Preferred Experience

• Previous experience in healthcare staffing, medical administration, or client services
• Experience with shift scheduling, invoicing, and account management
• Knowledge of healthcare regulations, credentialing, and privacy requirements

Work Environment

• Office-based