Volunteer Tele-Recruiter

Richmond Pharmacology; London; On-site; GBP 26,000; Full time

Job summary

A clinical research organization is seeking a Volunteer Tele-Recruiter in London. The role focuses on recruiting suitable participants for clinical trials through incoming calls and online registrations. Ideal candidates should have customer service experience, excellent communication skills, and proficiency in data entry. This is a permanent, full-time position offering a competitive salary and benefits.

Benefits

Private Medical

Private Dental

Life Assurance

Private Pension

Qualifications

• Experience in a customer service/sales driven role.
• Excellent communication skills.
• Proficient in accurately inputting data.

Responsibilities

• Answer incoming calls from study participants professionally.
• Handle inquiries with accurate information on studies and eligibility.
• Process registrations through various channels and maintain the database.
• Coordinate scheduling for screenings and pre-screen appointments.

Skills

Customer service experience

Excellent communication skills

Data input proficiency

Job description

Job Title: Volunteer Tele-Recruiter

Location: On-Site (London Bridge)

Term: Permanent, Full Time

Salary: £26,000 per annum + Benefits (Private Medical, Private Dental, Life Assurance, Private Pension & many more)

Richmond Pharmacology are an early phase Clinical Research Organisation (CRO), where we are conducting pioneering early phase healthy participants and patient participant trials. Our experienced and world-renowned team, our central London location and our global reach contribute to making Richmond Pharmacology an exciting and dynamic place to work.

Purpose of the job

The main purpose of the Volunteer Tele-Recruiter is to support in the recruitment of a sufficient number of suitable subjects for participation in the clinical trials, by engaging potential participants through incoming phone calls and website registrations. The primary focus is assisting in the recruitment of cohorts of suitable participants, in accordance with the unique criteria of study guidelines allowing the accurate collection of participant records.

Main duties and responsibilities

• Answer incoming calls from study participants and potential participants with a professional tone, creating a welcoming first impression of the organisation.
• Efficiently handle all inquiries by providing informative, understandable, and accurate information regarding the studies and their requirements, eligibility criteria and benefits of participation.
• Process any registrations made through the website, email or via telephone, inputting relevant details into the database, maintaining accurate participant details on the database.
• Liaise with appropriate staff members regarding potential participants suitability.
• Contribute to diversifying and expanding the population of participants on the database by focusing on specific demographic groups such as the elderly or post-menopausal.
• Coordinate the scheduling of provisional screenings and pre-screen appointments for potential volunteers, ensuring the VR Project Manager (VRPM) is informed of any changes.
• Guiding the participants through the initial recruitment phase to the point they attend the unit for assessment. At which point they are then handed over to the appropriate VRPM.
• Able to communicate swiftly and clearly with the study VRPM and marketing manager to ensure they are informed of issues regarding marketing and lead generation of specific studies
  

Skills and Experience

• Experience in a customer service/sales driven role
• Excellent communication skills
• Proficient in accurately inputting data
  

Application:

If you are interested in the role, please register your details, including a copy of your CV. Please note, while we try to respond to every candidate, the high volume of applications anticipated may make this impossible and we ask for your patience and understanding.