Student Services Officer

Newham College of Further Education; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading education provider in the UK is seeking a dedicated Student Services Officer to assist students with bursary funding, travel, and support services. This role involves providing high-quality guidance, assessing applications, and maintaining financial records. The ideal candidate should have experience in an administrative role within education, excellent IT skills, and strong attention to detail. This is a great opportunity to support student success in a vibrant college environment.

Qualifications

• Previous experience in an administrative/finance or bursary role, preferably in education.
• Ability to manage multiple priorities.
• Experience using data systems and maintaining accurate records.

Responsibilities

• Provide advice on financial support and bursaries.
• Assess bursary applications according to policy.
• Record and report details of student enquiries and outcomes.

Skills

Excellent IT skills

Strong attention to detail

Communication skills

Interpersonal skills

Tools

Microsoft Office

Specialist software

Job description

Overview

About Us: Newham College London, now merged with NewVIc Sixth Form College, is the largest post-16 education provider in Newham. With campuses in East Ham, Stratford, Plaistow, and the London City Institute of Technology (LCIoT) in Canning Town, we serve over 11,000 students across a range of pathways – including 16–18 study, adult education, apprenticeships, and higher education.

With over 600 staff, four main campuses, and an annual turnover of £60 million, Newham College is one of the borough’s largest employers and plays a key role in driving local economic and community development.

The Role

We are seeking an enthusiastic and dedicated Student Services Officer to join our team. As the first point of contact for students, you will deliver high-quality advice and guidance on bursary funding, travel and transport, and wider student support services. This is a rewarding opportunity to enhance the learner journey by providing outstanding customer service, helping students overcome barriers, and ensuring they can access the support they need to succeed.

Key responsibilities

• To support prospective and current students by providing comprehensive information and advice on financial support, bursaries including hardship funds; accommodation; travel and transport; and general information.
• To assess all bursary applications in a timely manner adhering to agreed funding policy and guidance.
• To allocate appropriate financial awards using Pay My Student, ensuring that the correct funding stream is used and that allocations are eligible as per specific guidance.
• Read and understand the funding guidance for all financial support funds available to students, including Care to Learn and Transport for London discounted Oyster cards.
• Understand financial support options available to students and be able to provide advice to students and staff on entitlements.
• Assist students making applications for Learner Support Funds, College Fee Remission and other funding, to ensure that eligibility criteria are met and evidence is kept in accordance with audit requirements.
• Record, monitor and report details of student enquiries, applications and outcomes for financial assistance.
• To utilise and maintain systems to record, analyse and report on Student Services data, using specialist software programs as required, e.g. pay my student.
• To update and maintain accurate data records of college bursary spend, ensuring data is collected and recorded in line with data regulations and contractual obligations.

Our ideal candidate

• Previous experience in an administrative/finance or bursary role, preferably within an education setting.
• Excellent IT skills, particularly with Microsoft Office (Word, Excel, Outlook).
• Strong attention to detail and ability to manage multiple priorities.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.

Safeguarding

In line with Keeping Children Safe in Education All employment offers are subject to employment checks. These include (some of which are dependent on the role and the individual): Enhanced DBS including Children’s Barred List check, DfE teaching/management Barred List check, online searches, overseas criminal record check, evidence of identity and Right to Work in the UK, satisfactory references, confirmation of medical fitness, evidence of relevant qualifications and a check of previous employment history.

The College is committed to safeguarding and promotes the welfare of all learners and expects its staff to share this commitment. You will be required to become familiar with the College's policies, and comply with the requirements to safeguard and protect the welfare of children and young people and vulnerable adults. All staff are asked to complete mandatory training in relation to KCSIE and other key areas, and to read the relevant policies.

Equality, Diversity and Inclusion

The College has a strong commitment to working towards the implementation of equality of opportunity in both service delivery and employment. The College’s mission and strategic objectives directly support this aim. All employees are required to actively support the development, dissemination and implementation of this aim and related policies and programmes.

Recruitment Process

The email account you use to apply will be used for all recruitment communication. Please ensure that you use an email account that you regularly monitor.

All application forms must be fully completed, including a full record of education and employment history. Incomplete applications will not be considered for shortlisting.

The salary for this position is inclusive of London weighting. Please note that we advertise our salaries on a range to indicate the trajectory of progression that can be made. Appointments are usually made at the start of the salary range.

We regret that we are unable to respond to every application. Therefore, if you do not hear from us within four weeks of the closing date, please assume your application has not been successful.

We reserve the right to close the vacancy early, should we receive sufficient applications.

Please note that we do not accept CVs

Closing Date

Closing Date: 5th Ocotober 2025

Interview Date: TBC