Senior Service Manager

SGS; Newcastle-under-Lyme; On-site; GBP 15,000 - 18,000; Full time

Job summary

A children's residential services organization in Newcastle-under-Lyme is seeking an inspiring leader to manage a dedicated team, ensuring outstanding care for children and young people. Candidates should possess relevant qualifications and experience in childcare management. The role offers up to £18,000 in performance-related bonuses and an engaging team culture with various benefits including healthcare and relocation support.

Benefits

Performance-related bonuses

Relocation package

Annual leave and wellbeing days

Healthcare plan

Group Life Assurance

Qualifications

• 5 years experience in residential childcare.
• At least 2 years in staff supervision and management.

Responsibilities

• Inspire and manage a dedicated team to provide high-quality care for children and young people.
• Ensure a nurturing home environment and therapeutic approach across homes.

Skills

Leadership

Team management

Childcare

Education

NVQ Level 3 in Children & Young People's Workforce

Level 5 Diploma in Leadership and Management for Residential Childcare (England)

Job description

Overview

We are seeking a passionate, resilient and experienced leader who can inspire and manage a dedicated team, ensuring children and young people receive outstanding care and a nurturing home environment.

Who you will be working for

• A growing organisation with a strong reputation for high-quality children's residential services
• Operates multiple homes across the region
• Expansion plans in place with continued investment in services
• Offers a therapeutic model of care with designated psychologists, education services, and structured frameworks of support

Experience & Qualifications

• NVQ Level 3 in Children & Young People\'s Workforce
• Level 5 Diploma in Leadership and Management for Residential Childcare (England)
• 5 years in residential childcare
• 2 years in staff supervision and management

Responsibilities

• Inspire and manage a dedicated team to provide high-quality care for children and young people
• Ensure a nurturing home environment and therapeutic approach across homes

Benefits & Compensation

• Up to £18,000 in annual performance-related bonuses
• £5,000 relocation package (if relocating for the role)
• 224 hours annual leave (increasing with service) plus additional wellbeing and celebration leave days
• Long service and recognition awards (£200 - £600)
• MediCash healthcare plan (cashback on dental, optical, physio, etc.)
• Group Life Assurance (3x salary after probation)
• Engaging team culture with house holidays, staff events, and wellbeing initiatives

Ethos & Culture

Child-centred, therapeutic, inclusive, supportive, and committed to achieving "Good" or "Outstanding" in all homes.