Scheme Manager

Longhurst Group Ltd; Birstall; On-site; GBP 20,000 - 24,000; Full time

Job summary

A social housing provider is seeking a Scheme Manager to ensure resident welfare, safety, and community engagement. This full-time role involves managing the estate, supporting residents to live independently, and complying with health and safety regulations. A full UK driving license and access to a vehicle are essential. The position offers a salary of up to £23,751 per annum, with various development opportunities and perks including generous leave and a pension scheme.

Benefits

28 days annual leave plus bank holidays

Pension scheme with matched contributions

Employee Assistance Programme

Health cash plan

Cycle to Work scheme

Qualifications

• Demonstrate customer excellence, ownership, and accountability.
• Ability to listen to customers and find solutions.
• Experience in conflict resolution.

Responsibilities

• Manage the schemes estate and report concerns promptly.
• Support customers to live independently and foster community.
• Respond to emergency alarm calls and manage workloads digitally.

Skills

Customer excellence

Conflict resolution

Accountability

Job description

At Amplius, we’re on a mission to deliver homes that make a difference. As a fresh and forward-focused social housing provider, we prioritise tenant safety, sustainability, and smart property investment.

In our Scheme Manager role, you’ll be responsible for managing our scheme efficiently, ensuring residents' welfare, safety, and comfort while fostering a sense of community.

Location: Watermead Court – Birstall, Leicestershire
Salary: Up to £23,751 per annum
Contract: Permanent | Full-Time
Your week: 36.25 hours per week (Monday to Friday 9.00am - 5.15pm with a 1-hour lunch break)


Snapshot of your role
This is what your day will look like as our Scheme Manager:

- You will work independently as a lone worker with support from colleagues and management to:
- Manage the schemes estate to a high standard by reporting estates concerns and repairs promptly.
- Completing and record compliance and health and safety.
- Play an active role in supporting customers to live independently, fostering a community feel through facilitating and attending scheme events.
- You will use digital services to keep up to date records and manage your workload. You will respond to emergency alarm calls and refer customers to obtain further professional emergency support if required.
- You will support with the day-to-day financial monitoring of the scheme.
- You will maintain your own Continuous Personal Development and keep knowledge up to date of legislative changes.

Your toolkit for success
To thrive in our Scheme Manager role, you’ll need to:

- Demonstrate customer excellence, take ownership and be accountable for tasks
- Demonstrate you can listen to customers and find solutions to support them
- Demonstrate a high level of commitment to providing quality services to customers.
- Previous experience in being able to resolve conflict and remain impartial and professional.


Please note that having a full UK driving licence and access to a vehicle is essential for this role to visit our customers.


Why join Amplius?
There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves:

Grow with us
Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.

️Make a real impact
Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.

Environmental and social impact
We’re dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.


Perks of working at Amplius
- 28 day’s annual leave plus bank holidays, with the ability to carry over allowance and purchase more (pro-rata based on contracted hours)
- Pension scheme with matched contributions up to 10%, plus life cover of three times your annual salary
- Paid professional subscription for membership fees relating to your role
- Employee Assistance Programme offering free wellbeing tools, free flu jabs and more
- Health cash plan giving cash back for everyday health checks such as optical and dental
- Cycle to Work and Electric Car Lease schemes
- High street, holiday and gym membership discounts
- Plus, lots more once you join!


The important stuff
We’re dedicated to ensuring our recruitment process is fair, transparent, and accessible. Reasonable adjustments will be provided upon request for all candidates.
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
We do not provide visa sponsorship; you must be eligible to work in the UK to join Amplius. You must reside in the UK for the duration of your employment and provide Right to Work evidence.


Have any questions? Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums!