Receptionist/clerical assistant

Forrester Sylvester mackett; Frome; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local law firm in Frome is seeking a Receptionist to manage front desk responsibilities, answer calls, and support administrative tasks. The successful candidate will handle client interactions, maintain file storage, and perform general office duties. Strong communication skills and organizational abilities are essential for this position offering a Monday to Friday schedule with competitive holiday benefits.

Benefits

28 days holiday plus public holidays

Qualifications

• Proficient in handling administrative tasks.
• Ability to manage multiple phone lines.
• Experience in a customer-facing role is a plus.

Responsibilities

• Answer and direct phone calls using the switchboard.
• Manage and distribute messages from the answerphone.
• Greet and guide clients within the office.
• Handle general banking and petty cash responsibilities.

Skills

Communication skills

Organizational skills

Customer service

Tools

Partners for Windows

Job description

Overview

Hours: Monday to Friday 9.00am to 5.00pm
Holiday: 28 days in addition to public holidays
Job purpose: Receptionist
To carry out the role of receptionist and provide administrative support

Responsibilities

• Reception – Answering the telephone via the switchboard and directing calls to fee earners, secretaries, or other staff.
• Reception – Retrieving messages left on the answerphone overnight and distributing.
• Reception – Dealing with the public and directing clients to the waiting area/interview room.
• Reception – Purchasing the milk and other sundries for the office.
• Reception – Checking fee-earner availability on the computer.
• Reception – Using Partners for Windows as necessary.
• Reception – Sorting files for destruction.
• Reception – Date stamping hand-delivered post for distribution.
• Reception – Sorting incoming faxes for distribution.
• Reception – Notifying staff when a fax has arrived on the reception fax machine and placing it in the tray for collection.
• Reception – Photocopying.
• Reception – Daily banking.
• Reception – Putting out A-frame board.
• Reception – Keeping marketing material tidy and up to date.
• Reception – Accounting duties including petty cash, banking, taking payments and recording payments.

Mail

• Opening, date stamping and logging in post on case management system.
• Preparing the post to be sent out either through the Post Office.
• Collection and delivery of GPO mail to the post office each day.
• Taking Recorded Delivery mail to the Post Office and delivering hand deliveries in the town when required.

File Storage and Retrieval

• Preparing files for storage – sticking files together, numbering them and inputting information onto the computer.
• Retrieving stored files and updating the computer system.
• Inputting data onto the system following the completion of the annual file destruction process.

Deeds

• Responsible for maintaining, storing and retrieving deeds and files.
• Inputting and maintaining the database for the deeds on the computer system.

Other Duties

• Opening the post first thing in the morning.
• Making refreshments for visitors or meetings as requested.
• Carrying out all other general reception duties.
• General filing, photocopying and other duties as required by fee earners.
• Weekly/monthly fire checks and fire procedures.