Project Manager

BUKO Traffic & Safety; Scunthorpe; On-site; GBP 31,000 - 38,000; Full time

Job summary

A leading traffic management company in Scunthorpe is looking for a Customer Service Manager. You will handle customer inquiries, manage job bookings, and maintain strong client relationships. Ideal candidates will have proven experience in customer service and excellent communication skills. The position offers competitive salary up to £37,187.50 per annum plus bonuses and opportunities for training and development. Working hours are full time, Monday to Friday.

Benefits

Vitality Healthcare & Benefits scheme

Increasing holidays up to 33 days

Long Service Awards

Training and Development Opportunities

Death in Service Policy

Paid Wellbeing & Community Days

Qualifications

• Proven experience in a similar industry or role.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational skills.

Responsibilities

• Handle customer enquiries via phone and email.
• Input quotes and bookings into REPS promptly.
• Manage jobs in REPS daily as Job Manager.
• Ensure work in progress (WIP) is accurate.
• Liaise with Permit & Licensing Officer for council permissions.
• Maintain strong relationships with clients.

Skills

Customer relationship management

Communication skills

Organizational skills

Microsoft Office proficiency

Job description

We are BUKO Traffic & Safety - a trusted name in temporary traffic management, bringing together the experience of Road Traffic Solutions (RTS) and Hooke Highways under one united brand. As part of the BUKO Group, a European leader in safety and infrastructure solutions, we’ve been keeping roads, sites and people safe for over 20 years.

With over 300 team members across the UK, we deliver thousands of projects every year - from rural schemes and city centre works to major events and complex infrastructure jobs. Our teams combine deep local knowledge, smart planning and a local feel, with an unwavering commitment to safety and service.

Key Responsibilities

• Deal with customer enquiries via phone and email and respond within 48hrs.
• All quotes and bookings to be inputted into REPS and confirmed to the customer within 48hrs of receipt (excluding weekends and bank holidays).
• Manage all jobs in REPS where you are the Job Manager on a daily basis.
• Ensure WIP is accurate at all times and updated as and when jobs change.
• Liaise with the Permit & Licencing Officer for various council permission dependant on job requirements and within a timescale to meet council notice period.
• Actively chasing provisional jobs to ensure they are confirmed 24hrs prior to the start time where possible.
• Support Customer Service Manager by checking quotes for colleagues who are new to the business.
• Cover for other colleagues when on annual leave.
• Communicate with Customer Service Manager regularly, keeping them up to date with your workload and what is happening with your customers.
• Communicate frequently with clients to build strong relationships and rapport.
• When building the working relationship; advise if rates need to be looked at or deal with any complaints (and elevate if required).
• If a customer communicates any potential new work, communicate this to the Customer Service Manager and Commercial Manager.
• Coach, mentor and provide support for new project managers within the team.
• Attend site or via a Teams meeting with customers and councils.
• Head up the major projects - if drawings need to be done, make sure you know what's going on at all times and head that project up.
• Be able to be self-sufficient.
• Demonstrates excellent knowledge of TM and the planning environment.
• Lead by example and demonstrate a “can do” attitude.
• Promote a positive and professional working environment at all times.

Skills Required

• Proven experience, preferably within a similar industry or role.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships.
• Detail oriented with strong organisational skills and the ability to manage multiple projects simultaneously.
• Ability to work under pressure and tight deadlines.
• Sound knowledge of Microsoft packages (Outlook, Word, Excel).

What we give you in return

• Vitality Healthcare & Benefits scheme.
• Holidays increasing to 33 with long service (standard is 28 x days inc bank holidays).
• Long Service Awards.
• Training and Development Opportunities.
• Death in Service Policy.
• Paid Wellbeing & Community Days.
• A company culture focused on our team, with our Wellbeing Committee ensuring our people come first.

Diversity and Inclusion

We are an equal opportunity employer; we are committed to diversity and inclusion. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity or national origin.

Hours of Work: Full time, Monday to Friday 08:00-17:00 with 30mins for lunch (42.5hrs per week).

Salary: Up to £37,187.50 per annum (based on experience and to be discussed at interview) + Bonus Scheme.

The successful candidate would be subject to a 3 month probationary period.